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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
transaction processingreport handlingdata analysisfraud detectionsurvey result reviewtraining material updating
Soft Skills
attention to detailorganizational skillsanalytical skillsproblem-solving skillstime managementcommunication skillscollaborationaccountabilityreliabilityadaptability
Tools & Technologies
vendor software platformOutlookMS Office
Industry Keywords
customer experiencefinancial datatransactional dataperformance concernsservice issues
About the role
Key responsibilities & impact- Responsible for holistically reviewing the customer experience-related data and metrics.
- Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud.
- Communicate any trends to management.
- Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues.
- Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
- Assists with updating training materials.
- Identifies service issues, trends, performance concerns, training needs and system challenges.
- Provides phone/queue support as needed.
Requirements
What you’ll need- Quantitative experience: 1yr-2yr transaction processing, report handling
- Strong attention to detail and accuracy in handling financial or transactional data
- Strong proficiency in Outlook and General MS Office
- Proven experience in Transaction processing, disbursement
- Highly detail-oriented, organized, and able to work effectively in structured, process-driven environments.
- Strong analytical and problem-solving skills with sound judgment.
- Proven ability to handle time-sensitive and high-volume workloads.
- Effective written and verbal communicator who can coordinate with multiple stakeholders.
- Collaborative team player who demonstrates accountability, reliability, and adaptability.
Benefits
Comp & perks- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- Support in shaping the future you want to see.