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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide Technical and Consultative assistance to Sales.
- Get an understanding of technical specifications on the client architecture.
- Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
- Assist in completion of Technology sections in RFI/RFP/RFQ as required.
- Partner with finance in providing guidance to build commercials/pricing during PreSales.
- Document and handover technical specifications for Post Sales implementation.
- Review SOW's with legal.
- Drives accountability in cross functional IT teams during solutioning.
- Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry.
- Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.
Requirements
What you’ll need- Bachelor's Degree or Equivalent with 3+ years’ experience in business, marketing, technology or a related field.
- An advanced degree is a plus.
- Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
- Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, RingCentral, Five9 or Zendesk
- Has built best practices in business process and created repeatable playbook
- Proven experience in a customer-facing role with a strong technology background.
- Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
- Professional development opportunities
- Internal mobility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT solution designcloud technologiesdata analysisproblem-solvingbusiness process best practicesRFI completionRFP completionRFQ completioncommercial pricing guidancetechnical specification documentation
Soft Skills
presentation skillscommunication skillsstakeholder engagementcross-functional collaborationaccountabilityconsultative assistanceanalytical skillstrend identificationdata interpretationvalue-add engagement
Certifications
Bachelor's DegreeAdvanced Degree