Identity Access Management Analyst

General Motors

Identity Access Management Analyst role responsible for operational delivery of access services at GM. Supporting identity lifecycle requests and maintaining data integrity across multiple geographies.

Posted 7/20/2026full-timeTaguig City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management services, including onboarding, offboarding, and data integrity analysis. Proficient in managing operational tasks while adhering to SOPs and ensuring effective communication with global stakeholders.

Highest-signal resume keywords

Identity And Access ManagementData Integrity AnalysisServiceNow Case ManagementMicrosoft Office ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GMIN OnboardingGMID ActivationGMID SuspensionDeprovisioningSOP Compliance

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationJudgment Application

Tools & Technologies

ServiceNowMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft SharePoint

Industry Keywords

Human ResourcesInformation TechnologyBusiness Administration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage the day-to-day operational delivery of Identity and Access Management services
Process end-to-end GMIN onboarding and GMID activation
Handle GMID suspension and unsuspension across employee types
Execute offboarding identity steps including IT Store Ticket processing and deprovisioning of access
Conduct identity analysis and research to resolve duplicates and data integrity issues
Support Org Manager requests and administer DUNS change notifications
Manage cases via ServiceNow, ensuring timely resolution
Collaborate with Global Service Desk for escalated issues
Maintain up-to-date knowledge of SOPs and contribute to continuous improvement

Requirements

What you’ll need

Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field, or equivalent work experience
Strong attention to detail with the ability to manage high-volume, process-driven tasks accurately and consistently
Demonstrated ability to follow complex SOPs and apply judgment when cases fall outside standard procedures
Strong written and verbal communication skills in English; able to communicate clearly with global stakeholders
Ability to work independently on the night shift while maintaining quality and meeting SLA commitments
Proficiency with Microsoft Office tools (Excel, Outlook, Teams, SharePoint)

Benefits

Comp & perks

Hybrid work arrangement with remote flexibility
Professional development opportunities