Business Analyst

Peak Support

Business Analyst with expertise in data analysis and process improvement for Peak Support. Collaborating with teams to drive operational efficiency and support decision-making.

Posted 6/2/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct business process analysis to identify improvement opportunities and optimize workflows
Gather, document, and manage business and functional requirements
Design and develop interactive dashboards and reports to support data-driven decisions
Prepare and deliver business case presentations to stakeholders
Translate complex data into clear insights for both technical and non-technical audiences
Collaborate with cross-functional teams to implement analytics solutions and process enhancements

Requirements

What you’ll need

Prior experience in Business Analytics within a BPO (Business Process Outsourcing) environment
Proficiency in Microsoft Excel and PowerPoint
Strong experience with Power Query and Power Pivot
Excellent English communication skills (written and verbal)
Basic understanding of database structures, tables, and data relationships
Strong analytical, problem-solving, and critical-thinking abilities
Experience in scheduling, forecasting, and capacity planning (preferred)
Hands-on experience with Salesforce reporting (Classic & Lightning) (preferred)
Ability to create and modify Salesforce reports (preferred)
Experience in Zendesk report creation, including MAQLs (preferred)
Familiarity with Microsoft PowerApps and Power Automate (preferred)
Experience building or optimizing analytical/solving models (preferred)

Benefits

Comp & perks

Peak Support offers all the convenience of working from home
an exceptional work environment for our team members
a positive, encouraging and performance-driven culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process analysisbusiness and functional requirementsinteractive dashboardsdata-driven decisionsdata insightsschedulingforecastingcapacity planninganalytical modelsreport creation

Soft Skills

communication skillsanalytical abilitiesproblem-solvingcritical-thinkingcollaboration