Business Analyst

• Lead sessions to map and improve supply chain processes
• Act as the liaison between business stakeholders and technology teams
• Analyze performance metrics to identify root causes of inefficiencies
• Work closely with warehouse staff, logistics managers, and vendors

Lead Business Analyst

• Transition processes and delivers high-quality service to internal and external customers in a timely manner.
• Reduce customer efforts and enhance productivity through process improvements.
• Optimize processes to solve root cause problems.
• Enable the ecosystem for potential automation.
• Enhance competency levels in a planned manner.
• Work on issues of limited scope and follow established practices and procedures in analyzing situations or data.
• Analyze, plan, and implement process improvement needs.
• Evaluate and model existing processes, organize and lead cross-functional projects, identify improvement options, and develop metrics for process management.
• Document current and future state process artifacts such as workflows, along with other key deliverables.
• Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls.

Business Process Analyst – Configure, Price, Quote

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Assist in eliciting, documenting, and clarifying business and system requirements
• Support communication between business stakeholders and technical teams
• Participate in requirements workshops, meetings, and project discussions
• Help document user stories, use cases, and functional requirements
• Contribute to analysis of current and proposed business processes
• Support project deliverables throughout the system development lifecycle
• Assist in identifying risks, issues, and dependencies and communicating updates
• Participate in solution testing and validation activities
• Collaborate with cross-functional teams to evaluate solution options
• Support enterprise analysis through information gathering and brainstorming
• Maintain accurate and organized project documentation

• Serve as the primary IT partner to Sales, Customer Service, Logistics, and Trade Compliance teams
• Lead requirements gathering, process design, and functional solution architecture for SAP SD and GTS
• Drive global template standardization and business process harmonization
• Translate business requirements into functional specifications and system solutions
• Lead SAP enhancements, rollouts, and global deployments
• Support SAP S/4HANA migration initiatives
• Coordinate and support SIT, UAT, regression testing, and production support
• Diagnose and resolve complex application and integration issues

Senior Business Process Analyst – SAP GTS/SD

• Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment.
• Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions.
• Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support.
• Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams.
• Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation.
• Serve as PIN Key Custodian and lead Archer issue resolution efforts.
• Execute Application Owner and backup responsibilities as assigned.
• Manage card inventory, including oversight of daily Card Hold and Reject Reports.
• Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively.
• Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card production o Fiserv: card embossing, processor changes, transaction processing, and troubleshooting o Visa: project implementation, security access, and transaction processing support
• Partner with internal stakeholders, including University Banking, to support card program changes and enhancements.
• Execute controls, support audits, and contribute to strengthening overall risk management practices.
• Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research.
• Maintain and apply working knowledge of Fiserv PCF settings.
• Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed.

Senior Business Analyst – Debit Card

• Analyze inventory data, coordinate with cross-functional teams, and contribute to the continuous improvement of materials planning and control activities.
• Develop, maintain, and execute integrated material, production, assembly, and test plans aligned with demand, backlog, and AOP targets.
• Analyze material requirements and ensure timely availability of components and resources to support production and testing schedules.
• Maintain material master data accuracy, planning parameters, and ERP/SAP system integrity.
• Support PFEP, stocking, and replenishment strategies (push/pull) to optimize inventory and service levels.
• Monitor production, assembly, and test execution to identify gaps, risks, and improvement opportunities.
• Investigate and resolve material constraints, production issues, recommend corrective actions.
• Collaborate with Procurement, Engineering, Manufacturing, Quality, Strategic Sourcing, and Commodity Management on NPI, transitions, and design changes.
• Prepare and maintain reports and metrics related to materials status, production performance, and schedule adherence.
• Provide process guidance and training support to planning, assembly, and test personnel as needed.

Materials Management Analyst II – Day Shift

• This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform.
• Works closely with line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements.
• Responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors.
• Acts subject matter expert on development projects to ensure project/system design and implementation meets business needs.
• Write acceptance criteria and test scripts to ensure new functionality works as designed throughout development process.
• Manage testing coordination, execution and sign-off with various teams and end-users.
• Assist with change management activities and documentation.

Salesforce Service Cloud Business Analyst

• Responsible for executing the Enterprise Change Management strategy
• Support the implementation of enterprise-wide change methodology
• Partner across program teams to help design and deliver communications, training, and engagement activities
• Assess change impacts and develop targeted enablement strategies
• Monitor stakeholder adoption and engage stakeholders effectively
• Develop and deliver targeted communication materials and training content
• Gather and analyze qualitative and quantitative metrics to assess readiness and adoption
• Identify resistance areas and contribute to mitigation strategies
• Assist in developing engagement events to build understanding and future adoption

Change Management Analyst

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
• Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives.
• Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
• In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.

Consultant, Business Analyst

• Support a variety of projects and tasks that may include operations support, national coin and currency inventory management, market intelligence, and business resiliency for the Federal Reserve System
• Perform complex analysis of major business issues and proactively search for and recommend sustainable solutions utilizing established methodology and tools
• Review, compile and analyze detailed and complex statistics and data for major business issues
• Provide guidance and collaboration in completing analysis, information or process mapping, and/or alignment of the business and related areas
• Lead process improvement and solution discussions and present outcomes and actionable recommendations to senior management
• Develop and design new business processes of a major and critical nature and coordinate the updating of existing business processes

Senior Business Analyst

• Support enterprise reporting modernization, analytics initiatives, and Identity & Access Management (IAM) programs.
• Facilitate requirements gathering sessions with stakeholders.
• Redesign reports using Power BI best practices.
• Build executive-level dashboards and operational reports.
• Collaborate with technical teams to optimize data models and refresh strategies.
• Present findings and recommendations to leadership teams.
• Support IAM initiatives and evaluate security tool integrations.

Business Analyst III – Finance Domain

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Serve as the primary Workday Financials administrator and day-to-day support contact for the Finance team, triaging and resolving configuration issues, user requests, and system inquiries with a high degree of responsiveness and quality
• Diagnose and resolve Workday Financials configuration issues across modules, including Financial Accounting, Accounts Payable, Accounts Receivable, Expenses, Procurement, and/or Banking & Settlement
• Partner with Finance stakeholders to gather, document, and translate business requirements into functional design specifications and Workday configuration solutions
• Support and deliver enhancements, new feature rollouts, and process improvements in Workday Financials, from requirements through testing and change management
• Participate in Workday semi-annual release cycles — reviewing release notes, assessing functional impact, coordinating user acceptance testing, and managing deployment
• Maintain accurate and up-to-date system documentation, including configuration guides, business process flows, and training materials
• Collaborate with the broader Enterprise Systems team on cross-functional initiatives involving Workday HCM, Adaptive Planning, Integrations, and third-party connected systems
• Work with Finance leadership to support strategic priorities such as process automation, reporting improvements, and scalability initiatives tied to company growth
• Act as a bridge between Finance and IT, ensuring system changes are delivered with appropriate controls, testing rigor, and minimal disruption to financial operations
• Manage support tickets and project tasks through a defined intake and prioritization process, communicating status and expectations proactively to stakeholders.

Workday Finance Business Analyst

• Work on multiple initiatives simultaneously, balancing business priorities with available resources.
• Support a global ERP user community by serving as a system subject matter expert across multiple functional areas, including responding to user inquiries and delivering virtual training sessions for users worldwide.
• Partner with functional teams, lead business analysts, and development teams to identify opportunities for system and process improvements by gaining a deep understanding of business roles and workflows.
• Design, execute, and analyze experiments to validate system configuration or data changes, ensuring desired outcomes are achieved without negatively impacting dependent processes.
• Educate end users on configuration options and explain how system changes influence downstream processes.
• Ensure business process implementations align with established data and process standards defined by the Lead Business Analyst.
• Apply a variety of analytical tools and techniques to streamline workflows and improve operational efficiency.
• Develop and deliver ad hoc reports to support management decision-making.
• Collaborate with ERP technical support to investigate, troubleshoot, and resolve issues reported by users.
• Perform additional responsibilities as assigned to support team and business objectives.

• Production support: Supporting FirstEnergy Utilities and applicable applications to ensure successful day-to-day business functions.
• Investigating and resolving problems reported via the Help Desk or directly from business clients.
• Providing analytical and operational support to the business clients.
• Supporting the Work and Resource Management products including end user support.
• Managing enhancement requests throughout the development lifecycle.
• Working directly with business units to collect requirements, facilitate workshops, develop quality user stories and/or business process maps, perform analysis, and recommend the best technical approach.
• Working with IT developers & application configuration analysts to ensure the solution satisfies functional requirements.
• Configuring solutions.
• Creating and executing comprehensive unit, integration, and user acceptance test plans.
• Developing detailed implementation plans and providing clear documentation for completed products.
• Understanding system interface design and data flows to support complex inbound and outbound interfaces.
• Project management: e.g., project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking project labor and budget spend, and communicating with stakeholders.
• Administering (where applicable), researching, and resolving application security provisioning issues.
• Learning and understanding the business processes associated with supported applications.
• Support FirstEnergy Utilities during emergencies and storm restoration activities by filling a storm role in the Mutual Assistance and/or Resource Tracking Units.
• Will require after hours and weekend support during events.
• Effectively communicate internally and with external vendor partners regarding resource acquisition, disposition and demobilization.
• Consistently delivering high quality results.

IT Business Analyst

• Assist with Strategic Sourcing specializing in content updates and business data analytics
• Extract, consolidate, and reconcile datasets from multiple systems to ensure accuracy
• Maintain dashboards and visualizations
• Interpret data and communicate insights through clear narratives
• Maintain and update internal sites and shared repositories
• Support workflow automation (e.g., Power Automate)
• Manage onboarding activities, including user access, permissions, and group management
• Maintain and update monthly spend reports and dashboards
• Run reports for upcoming contract renewals
• Assist in cost trending analysis

Business Analyst Intern

• Lead and manage business analysis efforts for Technology, specifically expense management and budgeting.
• Collaborate with internal stakeholders (Finance and Technology teams) to review new budget and approval to spend requests, to ensure alignment to existing financials: Able to offer guidance and best practices while collaborating; requires strong executive presence.
• Facilitate meetings, presentations, and updates for senior management and other key stakeholders.
• Manage and update budget items throughout the year; able to analyze and understand changes and impacts based on movement in the budget.
• Assist BMO team lead(s) by providing support and oversight to junior team members.
• Ability to query databases, perform data validation, and troubleshoot reporting anomalies.
• Act as a point of contact for the BMO, ensuring excellent customer service to internal stakeholders while balancing efficiency.
• Able to create new business processes and continuously improve upon existing processes, reports, and methodologies to increase efficiency and quality of deliverables.

• Analyzes complex end user needs to determine optimal means of meeting those needs
• Determines specific business application software requirements to address complex business needs
• Develops project plans and identifies and coordinates resources, involving those outside the unit
• Works with programming staff to ensure requirements will be incorporated into system design and testing
• Acts as a resource to users of the software to address questions/issues
• May provide direction and guidance to team members and serves as an expert for the team
• Lead discovery and requirements refinement sessions to uncover customers’ business, functional requirements and synthesize requirements to create clear and comprehensive high level and detail business requirements with acceptance criteria

Business Analyst III

• Supports the management and quality assurance of large, critical data sets that are essential to supply chain operations and drive financial performance.
• Functions as part of the master data management team, ensuring the accuracy and completeness of dynamic data within the Workday ERP system.
• Creates and maintains data in accordance with established policies, procedures, and best practices under the guidance of a manager or Sr. Data Management Analyst.

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Senior Business Analyst

Business Analyst III – Finance Domain

Business Analyst

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Business Analyst

IT Business Analyst

Business Analyst Intern

Senior Business Analyst

Business Analyst III

Data Management Analyst