Incident Management Business Analyst

Huntington National Bank

Incident Management Analyst supporting communications, documentation, and RCA for BSA Product incidents. Requires 3+ years in technology operations and strong writing skills under pressure.

Posted 7/10/2026full-timeColumbus • Minnesota, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, including coordination of communications, documentation, and metrics reporting. Proficient in operational tooling and capable of translating technical updates for stakeholders.

Highest-signal resume keywords

Incident ManagementITIL Service ManagementMetrics ReportingRCA DocumentationOperational Tooling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident DocumentationMetrics ReportingRCA Artifact CollectionCorrective Action TrackingTrend Reporting

Soft Skills

Strong Writing Under PressureEffective Communication

Tools & Technologies

Ticketing SystemsCollaboration Tools

Industry Keywords

Technology OperationsService ManagementPMOProduct Operations

About the role

Key responsibilities & impact

Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents.
Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.

Requirements

What you’ll need

High School Diploma or equivalent
3+ years in technology operations, service management (ITIL), PMO, or product ops roles
Strong writing under pressure; able to capture complex situations quickly and accurately
Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting)

Benefits

Comp & perks

health insurance coverage
wellness program
life and disability insurance
retirement savings plan
paid leave programs
paid holidays
paid time off (PTO)