Business Analyst

• Support CAS platforms including LogicGate, Onit and NetDocuments
• Help migrate manual, Excel-based and legacy regulatory/risk reporting processes
• Elicit and document requirements, user stories, acceptance criteria, process flows
• Support system enhancements, configuration, testing cycles, UAT, issue resolution
• Bring project discipline to small projects and enhancements
• Partner with product, legal, risk, compliance, engineering and business stakeholders

Business Analyst, Back Office Portfolio

• Conducting organization studies that specifically assess and analyze current organization states and management systems.
• Performing gap analyses of differences between current and targeted states.
• Documenting and delivering findings and recommendations.
• Conducting surveys, focus groups, and other accepted techniques for data collection in support of organization studies that specifically assess and analyze current organization states and management systems.

Management Analyst – Veteran Suicide Prevention

• Evaluates user requests for new or modified systems or applications to determine feasibility, cost and time required, compatibility with the current system, computer capabilities, and impact on business.
• Consults with users to identify current operating procedures and clarify objectives.
• Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements.
• Formulates plan outlining steps required to develop the program and submits plan to the user for approval.
• Prepare flowcharts and diagrams to illustrate the sequence of steps the program must follow and to describe logical operations involved.
• Develops necessary systems specifications in the form of table layouts, indices, logic definition, database growth rates, flow charts, and other descriptive documentation sufficiently to allow programming to occur.
• Writes documentation to describe program development, logic, coding, and corrections.
• Works closely with the user community to explain and train users in the new system.
• Accept feedback from users on required changes to the system and make changes as required.
• Assist users to solve operating problems such that the original business objective is met.

Senior Business Analyst, SAP S4/Hana Sales & Distribution

• Partner with key stakeholders to facilitate financial modeling and data-driven, strategic decision-making across ERMCO
• Work cross-functionally with operations, sales, quality, safety, human resources, IT, and engineering to develop insights needed for decision-making
• Have a high level of exposure to senior leadership and directly impact ERMCO’s Mergers & Acquisitions ambition and support leadership decisions
• Perform financial analysis and corporate development
• Participate in developing 5-yr Long Range P&L Forecasts including P&L, Balance Sheet, Cash Flow Statements
• Build detailed joint venture and partnership models
• Construct internal project-level Net Present Value (NPV) and Internal Rate of Return (IRR) models
• Design, develop, and maintain automated systems, reports, and dashboards
• Drive cross-functional reporting and support ad-hoc reporting requests

Senior Business Analyst, Corporate Strategy & Analytics

• Analyzes business needs to determine optimal means of meeting those needs
• Determines specific business application software requirements to address specific business needs
• Works with programming staff to ensure requirements will be incorporated into system design and testing
• Acts as liaison with users of the software to address questions/issues

Business Analyst II

• Conduct daily data reviews across key operational metrics, identifying trends, anomalies, and performance patterns that impact customer outcomes.
• Translate complex data into clear, actionable insights and proactively present findings to leadership, driving data-informed decisions with urgency and clarity.
• Evaluate and refine existing KPIs while designing and implementing new metric frameworks aligned to evolving business priorities and organizational goals.
• Partner cross-functionally to develop a deep understanding of the CCO operational landscape, ensuring insights are contextualized to drive meaningful business and customer impact.
• Build, maintain, and enhance reports and dashboards (e.g., Salesforce, Power BI, ServiceNow) to provide operational visibility and executive-level reporting.
• Lead the creation of scalable reporting structures, including MBR/QBR frameworks, ensuring consistency, accuracy, and alignment with strategic objectives.
• Deliver proactive recommendations and calls to action, enabling leadership to move from reactive to forward-looking, insight-driven strategies.
• Provide guidance and mentorship to analysts and cross-functional stakeholders on analytics best practices, promoting a culture that is collaborative and quality-driven.
• Support continuous improvement initiatives by identifying opportunities for automation, process optimization, and data model enhancements.

Senior Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Review, analyze, plan, develop, test, document, and/or implement existing and future business systems
• Consult with business personnel to identify and document business needs and objectives
• Evaluate user requests for new or modified systems or applications to determine feasibility
• Consult with users to identify current operating procedures and clarify objectives
• Develop necessary systems specifications in the form of table layouts, indices, database growth rates

Senior Business Analyst, SAP S4/Hana Supply Chain Management

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable.
• Leverage application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement and user experience optimization.
• Drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence.
• Provide functional and operational support of technology software and systems.
• Analyze existing systems and monitor performance of technology solutions.
• Participate in testing and quality assurance assessments, conduct regular audits and use data-driven insights to offer recommendations on capabilities and optimize functionality.
• Validate user requirements for systems in production.
• Assist in the continuous assessment of user feedback and evolving needs to inform system enhancements.
• Support deployment and configuration of new systems, applications and updates.
• Provide ongoing education to end-users, create and deliver tailored training programs and materials.
• Manage end-to-end projects, plan and execute activities across the project lifecycle and ensure timely and high-quality deliverables.
• Support ongoing project governance through clear documentation, risk management, and status reporting.
• Build and maintain relationships with key stakeholders, identify needs and leverage technology solutions to support operational efficiency, streamline processes and improve user experiences.
• Provide advanced troubleshooting and resolution for system and applicant issues.
• Develop and apply end-to-end solutions and implement proactive strategies to address complex, undefined, and ambiguous challenges.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.

• Creation, Booking and Tracking of Commission Invoices and Payments
• Management of Global Commission Database along with a Yearly Projected Commission Pipeline Database
• Invoicing and Coordination of Transferal of International Commission Funds
• Prepare deal related documents required for deals to be accepted by Revenue Accountants
• Work closely with internal parties such as Lease Administration, Project Management, Facility Management, and Finance/Accounting teams
• Manage, review, and approve a large volume of all types of transactions
• Process and Governance communication with Account team and Client

Transaction Management Analyst

• Perform research and analysis to support reimbursement policy governance and related business operations.
• Elicit, document, develop, and track business and functional requirements to address intermediate‑level business needs.
• Support governance and operational execution by maintaining tracking tools and documentation.
• Develop and document business requirement deliverables for projects supporting reimbursement policy governance.
• Document new procedures and supporting artifacts (e.g., work instructions, workflow diagrams).
• Maintain and manage SharePoint and other document repositories.
• Use industry‑standard analysis techniques (e.g., workflow analysis, business process mapping).
• Perform quality assurance on reimbursement policy documentation and deliverables.

• Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems
• Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements
• Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan
• Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability
• Support business readiness activities including the communication plan to support changes to technology, processes and people
• Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes
• Work with cross-functional management and staff to implement changes
• Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions
• Ensure managed requirements change request process and documentation throughout project lifecycle
• Create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review
• Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary
• Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed

Senior Business Analyst, Member Payments

• You’ll lead and deliver end-to-end data and analytics solutions—from ingestion to insight.
• Lead and own complex, large-scale analytics initiatives supporting the Deposits business
• Design, build, and optimize scalable data pipelines and workflows within cloud environments, including Azure Synapse
• Develop curated datasets and enterprise-grade data models to support analytics and reporting
• Integrate data from multiple enterprise sources, ensuring data quality, consistency, and traceability
• Perform advanced analysis and translate findings into actionable business recommendations
• Identify trends and patterns in complex datasets to address key strategic questions
• Design and deliver Power BI dashboards and reporting solutions, including data modeling and performance optimization
• Create intuitive, high-quality visualizations that enable clear, executive-ready decision making
• Partner with cross-functional stakeholders to define requirements and deliver scalable solutions
• Monitor and continuously improve data pipelines, models, and reporting assets
• Ensure all work aligns with enterprise risk, governance, and compliance standards

Advanced Data & Insights Analyst – Deposits Line of Business

• Evaluates, analyzes and monitors staff or provider performance to achieve excellence in quality
• Provides timely, relevant, accurate, and objective feedback to staff, providers, and the management team which includes a plan of action or recommendations when deficiencies are identified
• Acts as technical resource and develops learning solutions that engage the learner and produces desired business goals and objectives
• Performs quality audits of staff/providers to ensure compliance with departmental, Plans and regulates policies and procedures
• Assists in designing effective learning solutions based on analysis of quality audit results and when quality deficiencies are identified
• Monitors and reports on individual and department results to include benchmarking and trending
• Acts as a day-to-day resource for technical assistance and clinical decision making
• Provides guidance with interpretation of clinical aspects of Corporate Medical Policy and other clinical guidelines to assist in making medical decisions
• Aligns clinical decision-making processes with regulatory requirements (e.g. DOI/ERISA/NCQA)
• Keeps abreast of medical knowledge, care patterns, regulatory and governmental rules and regulations
• Works with management team to support decisions on workflow process, quality improvement, goal setting and data driven information-based decision-making
• Provides timely feedback to management on staff/provider performance
• Acts to facilitate change efforts and promote department, division and corporate goals

Clinical Quality Management Analyst

• Analyze complex business problems and issues using data from both internal and external sources to provide actionable insights for decision-makers.
• Identify and interpret trends and patterns within datasets to uncover influences and provide a comprehensive understanding of the business landscape.
• Construct forecasts and develop strategic and tactical plans based on thorough business data analysis and market knowledge.
• Create detailed specifications for reports and analyses based on business needs, ensuring alignment with available data elements.
• Provide consultation to users, leading cross-functional teams to address and resolve business issues effectively.
• Utilize system reporting tools to produce datasets and reports, facilitating in-depth analysis and informed decision-making.
• Support the development and optimization of partner programs and incentive structures through advanced analytics and modeling techniques.

Data & Insights Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Execute operational excellence across the core team functions of Change Enablement, Incident/Major Incident and Problem Management
• Facilitate the introduction of beneficial changes into the live production environment
• Collaborate with Release and IT Project Managers on tollgates and activities including, readiness reviews, and Business Go/No-Go reviews across development teams, assurance testing, SMEs, Security, analysts, and leadership
• Chair divisional Change Advisory Boards as needed
• Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements
• Communicate with key stakeholders during a major system outage, ensuring the businesses are kept updated until the incident is resolved
• Participate in the detection of trends, and reviews historical incidents and root cause analysis to identify trends and drive down repeat, service impacting failures
• Execute in the context of policy and controls and model best practices for peers and partners
• Coordinate, monitor, report on and contribute to improving the operational processes for Change Enablement, Incident/Major Incident Management and Problem Management, overseeing legacy and cloud-native systems
• Promote awareness of and adherence to policy and control requirements in-scope
• Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities
• Highlight and escalate risk & issues to management
• Maintain expertise and awareness of industry trends and technologies, recommending timely adjustments to strategy as appropriate
• Participate in special projects and perform other duties as assigned

IT Service Management Analyst - Specialist

• performing business analysis while analyzing, designing, developing, and reporting out of Hana
• developing complex queries against our Piedmont data
• performing statistical analysis and other financial or business process analysis
• documenting comprehensive business requirements and test plans
• ensuring continuous process improvements/business excellence

Senior Business Analyst, Customer Services Support

• Navigate and manage multiple high-impact, time-sensitive priorities with a strategic lens—simplifying complex issues and driving clear connectivity across CDO initiatives to enable informed decision-making and enterprise-wide alignment.
• Serve as a trusted advisor and strategic counselor to executive leadership and their teams to drive strategic initiatives and execute tactical solutions across multiple lines of business.
• Drive the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation and cross-channel collaboration.
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.
• Provide executive support for special initiatives, engagement-related activities, and ad-hoc operational requests.

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Business Analyst, Back Office Portfolio

Management Analyst – Veteran Suicide Prevention

Senior Business Analyst, SAP S4/Hana Sales & Distribution

Senior Business Analyst, Corporate Strategy & Analytics

Business Analyst II

Senior Business Analyst

Business Analyst

Senior Business Analyst, SAP S4/Hana Supply Chain Management

Business Analyst III

Business Analyst

Transaction Management Analyst

Business Analyst

Senior Business Analyst, Member Payments

Advanced Data & Insights Analyst – Deposits Line of Business

Clinical Quality Management Analyst

Data & Insights Analyst

Business Analyst

IT Service Management Analyst - Specialist

Senior Business Analyst, Customer Services Support

Senior Lead Data Management Analyst – CDO Data Strategy, Execution