Business Operations Analyst

Cisco

Business Operations Analyst supporting recurring revenue metrics and validation programs at Cisco. Collaborating across teams to enhance operational efficiency through process optimization and automation.

Posted 7/3/2026full-timeIllinois, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $123,800 per yearWebsite

About the role

Key responsibilities & impact

Design and implement automation solutions that reduce manual intervention in testing and validation scenarios
Develop test strategies, create detailed test scenarios, record results, and publish integrated test reports
Coordinate Business Acceptance Testing (BAT) plans and work closely with cross‑functional customers to ensure validation readiness
Analyze recurring revenue metrics, partner incentives, and operational data to support strategic program initiatives
Engage with partners through meetings, stand‑ups, and feedback loops to ensure alignment with program objectives and product vision
Identify and help resolve complex operational issues impacting program execution and business direction
Evaluate current processes, identify gaps, and recommend technology-driven solutions that improve efficiency and scalability

Requirements

What you’ll need

3-5 years of professional experience in Customer Experience (CX), IT, Data, Operations, Consulting, or related business functions
Bachelor’s degree in a technical field or equivalent practical experience
Experience working with software or SaaS business models
Proven experience in testing, validation processes, or Business Acceptance Testing (BAT)
Ability to build business cases and develop analytical models to support decision-making
Experience analyzing operational processes and implementing improvements through automation or technology solutions

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year for non-exempt employees
flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Testing ProcessesValidation ProcessesTest Strategy DevelopmentDetailed Test Scenario CreationIntegrated Test ReportingOperational Data AnalysisTechnology-Driven SolutionsEfficiency ImprovementScalability EnhancementBusiness Case Development

Soft Skills

Cross-Functional CollaborationStakeholder EngagementProblem ResolutionFeedback Loop FacilitationCommunication

Certifications

Bachelor’s Degree in Technical Field