Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Create, update, and close PBIs and Spikes on a daily basis
• Convert ServiceNow tickets into actionable work items
• Track and maintain developer hours and work allocation
• Maintain accurate and complete work item documentation
• Create and manage weekly change requests
• Ensure all changes follow governance, approval, and audit standards
• Produce and distribute weekly operational reports
• Monitor and report on work item status and aging
• Maintain Oracle dashboards, queries, and reporting accuracy
• Support quarterly Oracle release cycles and communications
• Update sprint boards and track progress when PM support is not assigned
• Create and maintain SOPs and documentation
• Manage team calendars, OOO scheduling, and coordination items
• Assist with system refresh coordination and environment updates

Senior ERP Business Analyst

• Conduct daily data reviews across key operational metrics, identifying trends, anomalies, and performance patterns that impact customer outcomes.
• Translate complex data into clear, actionable insights and proactively present findings to leadership, driving data-informed decisions with urgency and clarity.
• Evaluate and refine existing KPIs while designing and implementing new metric frameworks aligned to evolving business priorities and organizational goals.
• Partner cross-functionally to develop a deep understanding of the CCO operational landscape, ensuring insights are contextualized to drive meaningful business and customer impact.
• Build, maintain, and enhance reports and dashboards (e.g., Salesforce, Power BI, ServiceNow) to provide operational visibility and executive-level reporting.
• Lead the creation of scalable reporting structures, including MBR/QBR frameworks, ensuring consistency, accuracy, and alignment with strategic objectives.
• Deliver proactive recommendations and calls to action, enabling leadership to move from reactive to forward-looking, insight-driven strategies.
• Provide guidance and mentorship to analysts and cross-functional stakeholders on analytics best practices, promoting a culture that is collaborative and quality-driven.
• Support continuous improvement initiatives by identifying opportunities for automation, process optimization, and data model enhancements.

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Support strategy development through analysis, insight generation, and structured problem-solving for senior leaders
• Lead defined workstreams within priority initiatives, including planning, coordination, analysis, and stakeholder-ready deliverables
• Support execution of strategic priorities through reporting, presentation development, and cross-functional coordination
• Translate complex data and stakeholder input into clear recommendations and practical next steps
• Partners across sales, wealth management, advice, and data teams to support strategic priorities and consistent execution
• Identify and support practical AI use cases that improve productivity, reporting, decision support, and workflows

Senior Business Analyst – Sales Enablement, Individual Investors

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Gather, analyze, and translate business requirements into functional and technical data solutions.
• Work closely with customers, business teams, product managers, and technical stakeholders to deliver analytics and reporting solutions.
• Analyze complex business processes within Healthcare, Insurance, and Revenue Cycle Management (RCM) environments and identify opportunities for process improvement and automation.
• Design and support Data Warehouse, ETL/ELT, and Business Intelligence initiatives.
• Build dashboards, reports, and visualizations using Tableau, Power BI, Cognos, and AWS QuickSight.
• Collaborate with Data Engineering teams on AWS, Snowflake, Redshift, S3, DBT, and modern cloud data platforms.
• Perform data analysis, profiling, validation, and reconciliation using SQL, Python, R, Spark SQL, Pandas, NumPy, and PL/SQL.
• Support data governance, data quality, compliance, and reporting requirements.
• Participate in client workshops, discovery sessions, requirement gathering, solution demonstrations, and executive reviews.
• Create business requirements documents (BRD), functional specifications, data mapping documents, KPI definitions, and reporting specifications.
• Drive insights and recommendations through advanced analytics and business intelligence solutions.
• Support Healthcare and Insurance reporting initiatives involving Claims, Member Data, Provider Data, Revenue Cycle Management, Billing, Coding, Collections, Denials, and Financial Tasks.

Lead Data Business Analyst – HealthCare, RCM

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Serve as both a strategic partner and hands‑on expert in real-time operations
• Monitor network-wide intraday performance
• Proactively identify risks and execute mitigation strategies that stabilize service levels across multiple centers
• Act as an informal leader supporting the design, implementation, and continuous improvement of command center processes
• Coach analysts and connect insights across WFM, Operations, and cross‑functional partners to drive effective decision-making
• Shape standard practices while ensuring daily intraday execution runs smoothly

Senior Workforce Management Analyst – Contact Center Operations

• Partner with talent management team to develop and deploy processes, programs, and materials using a range of delivery methods and technologies.
• Serve as an internal consultant to the talent management team on design and user experience, translating draft concepts into polished, user‑centered final products.
• Stay current on emerging technologies and learning modalities (e.g., digital, mobile, video, social learning) and apply them appropriately.
• Support the execution of talent management programs and initiatives, including coordination of meetings, communications, logistics, reporting and analysis.
• Lead projects and workstreams to completion, managing timelines, deliverables, and budget considerations.
• Track progress and key performance indicators, identifying opportunities to improve program administration, operational processes and user experience.
• Provide support for program offerings, including scheduling and facilitation logistics.
• Serve as the primary administrator for the Viva GLINT platform to support engagement, 360 feedback, lifecycle and ad-hoc surveys.
• Configure surveys, support data administration, and ensure accurate deployment across employee populations.
• Partner with Talent Management and HR stakeholders to support survey launches, reporting readiness, and operational execution.
• Ensure platform usage aligns with established governance, data standards, and listening strategy.
• Manage ongoing relationships with select external vendors supporting talent management and employee listening solutions.
• Serve as the day‑to‑day contract and vendor liaison, tracking renewals, deliverables, and service performance.
• Partner with internal stakeholders to ensure vendor solutions meet business needs and contractual commitments in alignment with approved vendor strategy and procurement requirements.
• Design, lead, and execute the content management process for the Talent Management team.
• Ensure all published content is reviewed, refreshed, and maintained on a regular cycle to support accuracy, clarity, and usability.
• Establish standards and processes to improve consistency and ease of access to talent management resources.

Senior Talent Management Analyst

• Design, build, and enhance SharePoint Online solutions, including site architecture, permissions, and metadata
• Translate business requirements into scalable, user-friendly solutions
• Provide user support and troubleshooting via ServiceNow, Teams, and intake systems
• Develop training materials, job aids, and adoption resources for business users
• Support enterprise content management (ECMS), governance, compliance, and retention practices
• Assist with migrations and modernization efforts across M365
• Promote adoption and best practices for SharePoint and Microsoft 365 tools
• Participate in Agile ceremonies, backlog refinement, and prioritization using JIRA
• Collaborate closely with internal teams, vendors, and enterprise architecture
• Provide light mentorship and guidance to interns when needed

Systems / Business Analyst III – SharePoint, Microsoft 365

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Identify and maintain risks in alignment with Boeing’s risk taxonomy, continuously monitoring and managing risk exposure
• Perform risk assessments by collaborating with first line of defense (1LOD) stakeholders to conduct and document risk evaluations; validate entries, mitigation status, and data integrity
• Develop and execute risk response plans by working with 1LOD to document response steps and track progress according to established guidance
• Support risk reporting by coordinating with second line of defense (2LOD) and 1LOD to maintain current dashboards, metrics, and leadership reports
• Perform risk trend analysis to identify patterns and emerging risk areas through data analytics
• Facilitate risk management process improvements and collaborate with the platform team by providing detailed requirements to enhance the ServiceNow IRM workflows and dashboards
• Develop and maintain risk registers, dashboards, and reports to provide actionable insights to stakeholders
• Collaborate with business units to ensure risk policies and procedures are effectively implemented
• Support internal and external audits by providing risk data and documentation
• Monitor emerging risks and regulatory changes to update risk frameworks accordingly
• Enhance risk tooling and process efficiency by supporting workflow optimization and documentation of product processes
• Participate in cross-functional risk and compliance projects, partnering closely with cybersecurity, Governance Risk and Compliance (GRC), audit, Information Technology (IT), and business stakeholders to drive platform consistency, automation, and continuous improvement

Risk Management Analyst – Mid-Level/Senior

• Provide defense market research and competitive intelligence to inform company growth strategy.
• Provide research and analysis on defense markets and competitors to help leadership make informed decisions.
• Tackle ambiguous, high-priority problems across the company.
• Research new technologies, markets, and opportunities.
• Support engineering with testing, analysis, and prototype development.
• Run operations: planning, logistics, documentation, vendor coordination.
• Work on partnerships, proposals, and communication with customers or agencies.
• Build scrappy solutions, tools, or processes when something doesn’t exist yet.

Senior Market Insights Analyst

• Intake product requests from operations stakeholders and clients.
• Triage, research and identify technical solutions for data errors occurring within the Judi Health tech stack.
• Work with operations and implementation teams to manage issue prioritization and resolution.
• Collaborate with the APM to build business requirements and specifications for road mapped items as directed by the APM.
• Responsible for ticket review and identification of misintent post QA.
• Identify and make data driven recommendations to APM for high value product enhancements.
• Assist product team with user experience testing, research, documentation, and stakeholder communication.
• Partner with APM to manage backlog and participate in team refinement & planning.
• Provide support to the APM and team in terms of planning, roadmap development, and long-term strategy.
• Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance.

• Manage and analyze information using a variety of techniques and tools, supporting data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations.
• Support one or more information management functions: Metadata management to ensure information is understood.
• Data Quality to ensure data is measured and trusted.
• Retention Management to ensure data is retained and purged appropriately.
• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.
• Work with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

Information Management Analyst – Mid-Level

• Learn the business and build relationships to become a valued cross-functional resource, providing data led insights that enable better decision-making
• Support multiple functions in data management and analysis (Sales, Marketing, Ops, PMO, Business Development) to inform and improve standard processes, as well as in support of strategic transformation initiatives
• Assist in the creation of detailed process maps and documentation to illustrate current and future-state business processes
• Support the analysis of current business processes, data, and systems to identify inefficiencies, bottlenecks, and areas for improvement
• With guidance, prepare comprehensive reports, presentations, and documentation to communicate findings, recommendations, and project progress to stakeholders
• Utilize data analysis techniques to identify trends, patterns, and root causes of departmental issues and risks, and work with leadership to recommend opportunities and solutions
• Generate/build ad-hoc reports and analyses

• Analyze pricing, cost, and margin across tires, parts, and services
• Translate data into clear, actionable insights for leadership
• Partner with operations and field leaders to bring pricing strategies to life in stores
• Monitor competitor pricing and market trends
• Build and maintain pricing models and dashboards (GP, margin, discount usage)
• Identify gaps in execution and help fix them
• Support forecasting, budgeting, and overall pricing discipline

Business Analyst – Pricing & Market Strategy

• Manage logistics and competing priorities for senior FSC leaders to align outreach efforts with growth objectives.
• Develop high-quality presentations, reports, and executive dashboards.
• Maintain and update CRM records and client activity.
• Analyze private equity firms, portfolio companies, and ownership timelines to identify client development opportunities.
• Coordinate internal follow-up and drive accountability across teams.
• Support strategic initiatives and special projects.

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