Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Participate in end-to-end business process mapping and analysis for electric distribution patrol and inspection programs
• Work with stakeholders across field operations, engineering, vegetation, asset management, and compliance
• Document current-state (As-Is) and future-state (To-Be) processes using BPMN 2.0 standards
• Develop process models using tools such as SAP Signavio (preferred), ARIS, Blueworks, Visio, or similar
• Capture workflows including patrols, inspections, defect prioritization, and compliance cycles
• Identify process inefficiencies, risks, and gaps related to inspection completion, data quality, and handoffs
• Align processes with SAP S/4HANA, SAP EAM, and mobile workforce solutions
• Define KPIs such as inspection adherence and defect backlog
• Establish process governance standards and documentation practices

Senior Business Analyst, Utility Process Consultant

• Create, update, and close PBIs and Spikes on a daily basis
• Convert ServiceNow tickets into actionable work items
• Track and maintain developer hours and work allocation
• Maintain accurate and complete work item documentation
• Create and manage weekly change requests
• Ensure all changes follow governance, approval, and audit standards
• Produce and distribute weekly operational reports
• Monitor and report on work item status and aging
• Maintain Oracle dashboards, queries, and reporting accuracy
• Support quarterly Oracle release cycles and communications
• Update sprint boards and track progress when PM support is not assigned
• Create and maintain SOPs and documentation
• Manage team calendars, OOO scheduling, and coordination items
• Assist with system refresh coordination and environment updates

Senior ERP Business Analyst

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Partner with merchandising and operations leaders to define analytical priorities and translate business questions into structured analyses.
• Build and maintain dashboards, reports, and KPI frameworks in Tableau and Excel that give leadership real-time visibility into performance.
• Write and optimize SQL queries to extract, join, and transform data across our data warehouse.
• Develop Python scripts and pipelines for data cleaning, automation, and exploratory analysis.
• Conduct analyses on assortment performance, sell-through rates, inventory efficiency, vendor trends, and operational bottlenecks.
• Present findings clearly and concisely to both technical and non-technical audiences, including the COO.
• Identify data quality issues and work cross-functionally to resolve them at the source.

• Support operational effectiveness through coordination, documentation, and maintenance of business process materials across ESSC.
• Partner with stakeholders across clinical, operational, administrative, and support functions to document current-state workflows, track action items, maintain process records, and support routine process improvement activities.
• Review existing processes and materials to identify gaps, inconsistencies, and opportunities to improve clarity, consistency, and operational efficiency.
• Develop and maintain process documentation, including workflow materials, standard operating procedures, meeting notes, and related reference tools, in collaboration with subject matter experts.
• Coordinate assigned process-related activities by scheduling meetings, tracking action items, maintaining timelines, organizing documentation, and following up with stakeholders on routine deliverables.
• Support cross-functional meetings and working sessions by preparing materials, capturing decisions, documenting follow-up items, and helping maintain alignment on next steps.
• Support implementation of new or revised processes by coordinating communications, updating documentation, and assisting teams with adoption of established procedures.
• Maintain organized, accurate, and current process documentation and related records to support day-to-day operations and ongoing reference needs.
• Partner with operational and leadership stakeholders to support process-related priorities, maintain documentation standards, and assist with coordination of improvement efforts.

Business Process Analyst

• Act as a financial and technical consultant for a DoD program management and financial management system.
• Provide expertise in government finance.
• Assist customers in properly structuring financial data.
• Perform reconciliation between several systems.
• Perform daily review of forecasts and accounting data.
• Otherwise support a government financial office.

• Manage end-to-end order processing and fulfillment activities for Skydio products and services
• Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
• Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
• Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
• Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks

Order Management Analyst

• Advocate for use of the GRC technology platform
• Partner with stakeholders to manage key organizational risks
• Develop Features/User Stories, lead UAT and regression activities
• Identify process improvement and technical systems opportunities
• Support day-to-day management of Synchrony’s GRC Risk technology platform
• Collaborate with IT and business teams on requirements
• Maintain a well-groomed backlog and participate in Agile rituals

AVP, Risk Management Systems Business Analyst

• Lead the configuration, maintenance, security, and global user access management for ProjectWise (V8i, CONNECT Edition, and Cloud) and Egnyte platforms
• Oversee system architecture, backend data structures, and cross-platform integrations
• Leverage PowerShell extensively to write queries, automate routine administrative tasks, manage bulk data migrations, and build custom workflow automations
• Ensure robust integration between ProjectWise and Autodesk suites (AutoCAD, Autodesk Forma, Revit)
• Troubleshoot complex software configuration, network routing, and application-level issues for Autodesk products
• Plan and execute system upgrades, environment configurations, and the rollout of new software versions or cloud migrations
• Provide Tier 3 expert-level technical support for engineering, project management, and document control teams
• Partner directly with Bentley and Autodesk technical support to resolve deep-seated system defects
• Establish compliance protocols, maintain rigorous access control documentation, and deliver comprehensive User Acceptance Testing (UAT) and training to drive company-wide platform adoption

Business Analyst IV

• Perform analysis using tools such as excel, power query, and python on complex data models producing customized reports and insights.
• Develop new or revise existing data analysis to predict business outcomes.
• Develop and use metrics to develop recommendations related to business strategy and operations.
• Present findings and recommendations to leaders.
• Manage small to mid-size projects.
• Provide Visual management via tools such as power bi or power point presentations.

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Conduct and synthesize targeted research and analysis on companies, industries, markets, and competitors using licensed tools to deliver actionable intelligence.
• This work will support competitive positioning, deal evaluations, and strategic initiatives, and will inform decision-making and business planning across functions such as licensing & acquisitions, competitive intelligence, marketing, product development, legal, and business development.
• Integrate the latest research tools, including AI technologies where appropriate, into workflows to enhance the efficiency, effectiveness, and presentation of business research, data management, knowledge sharing, and insight generation.
• Conduct outreach to identify opportunities and to deepen understanding of Abbott’s businesses, products, and strategic priorities.
• Build and maintain strong relationships with Abbott business leaders and stakeholders globally.
• Collaborate with other team members on complex, high-stakes research requests.
• Drive innovation by evaluating emerging information resources, technologies, and external vendor solutions to enhance research capabilities and service delivery.

Research Information Scientist – Business Analyst

• Performs a variety of project administration support services involving data review, reporting, project coordination, budget review, and other related duties in support of the Project/Program Manager
• Provides support to the Project/Program Manager in planning, managing, and monitoring projects through its life cycle
• Works on overall project planning through reporting on project schedules and deliverables
• Briefs management on the status of action items and metrics to track contract performance
• Coordinates projects; develops system for data collection, reporting criteria and records; researches and compiles statistics and data for projects; may assist in writing narratives for reports
• Monitors project timeline; tracks document submissions; creates, monitors and maintains audit files
• Identifies, communicates and resolves risks
• Identifies and resolves issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project
• For program compliance, designs and implements procedures to fulfill project objectives and criteria; may prepare memorandums; works with agencies to resolve concerns and issues
• Prepares monthly variance reports with associated footnotes
• Evaluates and monitors the performance and efficiency of programs to ensure that program implementation is on target

Senior Program Management Analyst

• Lead requirements gathering with internal teams, clients, and vendor partners
• Create detailed documentation including user stories, functional specs, file specs, and process flows
• Support client onboarding and assist with integration requirements and workflow coordination
• Develop current- and future-state workflow documentation and process maps
• Facilitate implementation readiness activities, including dependency alignment and risk identification
• Participate in planning through go-live, supporting UAT, and project documentation
• Validate solutions using defined acceptance criteria; conduct basic data validation using Excel/SQL

IT Business Analyst

• Provide solutions that help attain business outcomes.
• Responsible for rationalizing and governing all system alerts to ensure they align with department priorities, operational coverage models, and service reliability goals.
• Define alerting standards, review and approve alerts before they are routed to the 24x7 Eyes-on-Glass Operations team, and establish a scalable approach to cataloging alert response instructions (runbooks/playbooks).
• Operate at the intersection of the IT Operations Command Center (OCC), engineering/application teams, platform/monitoring tool owners, and service owners, ensuring alerts are actionable, prioritized, and paired with clear response guidance.
• Establish and maintain a department-wide alert rationalization framework that evaluates alerts for: business/service criticality and operational priority, actionability, signal-to-noise, and ownership.
• Perform regular alert reviews to ensure alert quality, correct routing, and alignment with operational coverage.
• Lead continuous improvement efforts to reduce alert fatigue while preserving detection of true incidents and high-impact degradation.
• Define and enforce alerting standards.

Lead Business Analyst – Alert Management, Observability Standards

• Conduct detailed business analysis to understand and document business requirements
• Collaborate with stakeholders to gather, analyze, and validate business needs
• Develop and maintain comprehensive documentation for business processes, systems, and workflows
• Work closely with IT and development teams to ensure requirements are understood and implemented correctly
• Continuously seek opportunities to improve business processes and systems
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights through the design and development of dashboards and reports using Cognos and Tableau

Senior Business Analyst – Guidewire

• Develop and maintain subject matter expertise in the auditing and financial reporting practice areas
• Monitor, analyze, and generate content relevant to auditing and financial reporting issues
• Develop written analytic content, as well as summaries, explanations, interpretations, news articles, and white papers for the product line and market segment
• Assist in the enhancement of existing content and development of new content within the practice area
• Collaborate with and observe external industry experts to affect content updates and enhancements
• Identify and analyze relevant new and significant developments
• Research and respond to customer inquiries in a thorough and timely manner
• Review work product of self and others to ensure quality meets product and performance expectations
• Prepare analytical content components for new products
• Conduct competitive analysis to gather intelligence on product offers of other companies
• Assist in the development and execution of marketing initiatives
• Develop professional and positive relationships with customers and colleagues
• Represent Wolters Kluwer by developing and maintaining comprehensive knowledge of products, industry trends, and general business acumen through various sources and activities
• Maintain a reputation of competence, integrity, and professionalism

Senior Content Management Analyst – CPA/Audit/Financial Reporting

• Own ongoing trend monitoring and investigative analysis for an assigned claims domain, becoming the team's go-to expert on the data, the operations, and the questions that matter to your stakeholders.
• Investigate the drivers behind what the data shows, going beyond the what to the why, and present findings as clear options and recommendations rather than open-ended observations.
• Build and maintain strong working relationships with operational leaders, peers in IT and the broader analytics organization, and other stakeholders in your domain.
• Prepare regular briefing decks and ad-hoc analyses that are accurate, well-designed, and tailored to the audience, whether that is a working session with a manager or a readout to senior leadership.
• Develop SQL on Snowflake to assemble the data needed for your analyses, and partner with the reporting team to operationalize any recurring reports that emerge from your work.
• Build Tableau dashboards and visualizations where they are the right tool for the job, with a clear bias toward simple, useful, and well-designed over complex or ornamental.
• Anticipate risk in your own work by routinely asking how does this fail, validating assumptions, and surfacing issues early with options for how to address them.
• Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on what you will deliver and when.
• Contribute to the team's exploration of advanced analytical capabilities, including AI-enabled tools and techniques, and apply them where they add real value.
• Manage multiple projects and ad-hoc requests in parallel, prioritizing well and aligning your work to organizational priorities.

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