Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

• Engaging with our newly discharged patients telephonically to understand their needs
• Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences
• Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress
• Explaining complicated medical terms in plain language
• Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence
• Hearing the red flags and providing active care management to close the gaps
• Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period
• Referring patients to Devoted Medical when applicable and working closely on partnering for patient care
• Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals
• Coordinating post-treatment care and DME needs
• Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care

Bilingual RN Case Manager – Transitions of Care

• Recruit and support cohort groups based on building, language, culture, or geography.
• Collaborate with the Tenant Advocacy & Engagement Department to implement community education models.
• Assist renters with building-based organizing, including canvassing, meetings, workshops, and crisis navigation.
• Develop and update educational materials and social media content.
• Support program development and funding efforts in collaboration with the TES managers.
• Maintain and expand partnerships with culturally specific organizations and legal service providers.
• Contribute to strategic initiatives aligned with CAT’s 2025 –2027 Strategic Plan.
• Maintain and update tracking systems of program activities and participation.
• Provide translation/interpretation as needed.
• Plan and facilitate online and in-person workshops for tenants and partner organizations.
• Draft MOUs with community partners.
• Maintain and update workshop materials and presentations.
• Manage participant outreach, registration, and logistics.
• Track attendance and workshop data.
• Lead bilingual and/or monolingual workshops in a non-English language.
• Provide multilingual tenant support via hotline and in-person consultations using Landlord-Tenant and Fair Housing law.
• Train and supervise hotline volunteers and staff.
• Ensure timely and accurate data entry into HMIS and stay current on Oregon housing laws.
• Coordinate referrals and provide technical support for hotline systems.
• Organize and host clinics, including outreach and one-on-one tenant support (possibly weekly).
• Develop sample letters and maintain tracking systems.
• Translate and draft letters to a non-English language as needed.
• Identify tenants facing eviction and provide outreach and support.
• Maintain a presence at eviction court to assist tenants in crisis.

Tenant Education & Support Coordinator, Bilingual

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

Loan Processor, Bilingual Spanish

• Deliver program implementation and administrative services to an Oregon based non-profit client
• Speak with both English and Spanish-speaking customers and contractors through both phone and email on a variety of topics
• Develop and maintain an understanding of several energy conservation and renewable energy program details to effectively educate customers and contractors on available services
• Provide assistance to customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details
• Support follow-up communications and next steps to current program participants as necessary
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met
• Contribute to continuous customer experience improvement initiatives
• Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external

Bilingual Incentive Specialist

• Conduct monthly Chronic Care Management (CCM) outreach calls and enroll patients
• Perform health risk assessments and support Transitional Care Management (TCM)
• Assist with Remote Patient Monitoring (RPM) and chronic condition tracking
• Educate patients and families on diagnoses, medications, and care plans
• Coordinate care between patients, providers, and internal teams
• Encourage adherence to treatment plans and patient self-management
• Accurately document all interactions in EHR systems
• Maintain productivity targets while delivering empathetic patient care
• Ensure compliance with HIPAA, CMS, and company standards

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