Bilingual Warmline Operator, Part Time, Swing Shift

Community Counseling Solutions

Bilingual Warmline Peer Support Operator providing confidential support to callers through the Warmline. Working remotely and supporting community mental health initiatives.

Posted 7/14/2026part-timeRemote • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing confidential support and effective communication, with a strong understanding of cross-cultural issues and trauma effects. Proficient in data management and reporting, ensuring accurate documentation and adherence to policies.

Highest-signal resume keywords

Core Training In Intentional Peer Support (IPS) CertificationPeer Support Specialist RegistrationEffective Written And Oral CommunicationData Management And ReportingUnderstanding Of Cross-Cultural Issues

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Confidential SupportNon-Judgmental AttitudeTeam CollaborationAdaptability

Tools & Technologies

Microsoft Office (MS Word, Excel, Publisher)Office Automation Tools

Certifications & Qualifications

Core Training In Intentional Peer Support (IPS) Certification

Industry Keywords

Peer SupportWarmlineOregon Health AuthorityTraditional Health WorkerDual Diagnosis/AddictionsPTSDTrauma

About the role

Key responsibilities & impact

Provide confidential, non-judgmental support to callers
Take calls from callers around the state and provide phone support
Participate in ongoing training and team-building
Keep track of all data logs and enter and present data accurately
Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor
Provide all information in a timely and professional manner

Requirements

What you’ll need

Identify as a person with lived experience of having big feelings
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS)
Become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist within the first 6 months of working
Working understanding of what the Warmline is and what it is not
Must be able to work with minimal supervision
Adhere to all policies and procedures
Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma
Must be able to communicate effectively in both written and oral formats
Must learn, use, or do Microsoft Office (MS Word, Excel, and Publisher), keeping written and digital logs for data collection, and handle office automation such as printers, fax, and multi phone lines.

Benefits

Comp & perks

Paid vacation
Sick days
Floating holiday
Community service day
Mental health days
Paid holidays