Community Counseling Solutions

Bilingual

• Provide confidential, non-judgmental support to callers
• Take calls from callers around the state and provide phone support
• Participate in ongoing training and team-building
• Keep track of all data logs and enter and present data accurately
• Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor
• Provide all information in a timely and professional manner

Bilingual Warmline Operator, Part Time, Swing Shift

Customer Support

• The Senior Peer Support Specialist will demonstrate an understanding of, and be proficient in, IPS and will use IPS in all interactions with senior peer support participants.
• Make weekly scheduled calls to individuals enrolled in the program, provide IPS support and information regarding resources as requested.
• Identify local addiction and mental health recovery support resources and older adult or alter-able resources that are available in designated area, using the Aging and Disability Resource Connection (ADRC) website.
• If requested, assist in connecting with these resources.
• In a clear, accurate, timely, professional and effective manner, complete Senior Peer Support call logs and complete other data entry.
• Maintain a call calendar/schedule and place calls to assigned Older Adults /Persons with Disabilities as scheduled.
• Attend meetings, conferences, trainings and supervision sessions as required.
• Communicate by email and telephone with outreach supervisor on a regular basis.

Bilingual Warmline Operator, Part Time, Swing Shift

Senior Peer Support Specialist – OSPO Older Adult