MCC Service Specialist, Bilingual

Rogue Credit Union

MCC Service Specialist assisting members at Rogue Credit Union through various communication channels. Providing outstanding service and maintaining knowledge of credit union products and services.

Posted 6/30/2026full-timeMedford • Oregon • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Greets and assists members with active listening skills providing accurate information and service to members.
Provides unsurpassed member/potential member service experiences.
Completes member requests received via phone, email or any point of member contact through electronic means.
Maintains effective level knowledge of all credit union departmental products/services/processes.
Assists other departments as needed; proactively performs other duties as needed or assigned.

Requirements

What you’ll need

One month to twelve months of similar or related experience
A high school education or GED
Excellent communication, listening and telephone skills
Professional demeanor; extensive technical knowledge with excellent computer/keyboarding skills; 10 key calculators; with a minimum typing speed of 40-45 w.p.m.
High ability to multi-task and make decisions with minimum information
Ability to learn and maintain knowledge in a multitude of web-based systems/processes.

Benefits

Comp & perks

Drug-free workplace
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional DemeanorDecision-Making Skills