Bilingual

• Conduct home visits and phone contacts to assess safety and suitability of child’s placement with their caregiver (sponsor) and connect child to community services
• Ongoing case management with focus on screening and making appropriate referrals to address child’s needs in various domains
• Provide crisis intervention services directly, or connect family to services for minor’s safety and well-being
• Submit detailed and thorough documentation in compliance with PASO policies and procedures
• Apply social work best practices for assessments of child’s progress and services provided
• Maintain regular communication with supervisor around any issues concerning the child’s safety and well-being
• Participate in ongoing supervision
• Other duties as assigned

Traveling PRS Case Worker Level 2, Bilingual – Spanish, English

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMTB / EMTA / Paramedic / LPN – Bilingual in Spanish

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

EMT, Bilingual in Spanish

• Conduct focused and thorough assessments of patients with general cardiology and heart failure needs through virtual consultations including ordering diagnostics as needed, interpreting labs and imaging data, and developing a treatment plan in collaboration with the specialty care clinic team.
• Formulate accurate diagnoses and develop individualized treatment plans for patients with heart failure and general cardiology clinical conditions, including medication management, volume monitoring and management, and lifestyle modifications.
• Initiate, titrate, and manage guideline-directed medical therapies (GDMT) for a diverse group of members with heart failure.
• Provide proactive management of heart failure and comorbid conditions, and address potential barriers to optimal care to mitigate the risks of heart failure exacerbation and hospitalizations.
• Assess and intervene in weight fluctuations and acute volume overload management of patients who are enrolled in the clinic.
• Assess, diagnose, and manage the range of general cardiology conditions that are suitable for virtual care including stable coronary artery disease, hypertension, hyperlipidemia, stable atrial arrhythmias, peripheral arterial disease and chronic venous disease.
• Collaborate closely with other members of the care team including PCPs, cardiologists and other Devoted team members including pharmacy, clinical nursing, social work, as well as interfacing with family members and caregivers to coordinate holistic care for the member, to ensure continuity of care and deliver a collaborative care plan.
• Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines.
• Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in cardiovascular care.

Bilingual (Spanish) Advanced Practice Provider – Cardiology

EMT – Advanced or Paramedic, Bilingual in Spanish

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Patient Care Representative – Bilingual Preferred

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

• Provides patient care modalities of evidence-based practices to best meet the clinical needs of the patients
• Review and signature of patient clinical Psychosocial assessment, diagnosis, treatment plan, and consents as needed for the patient
• Documents all services and patient activities appropriately
• Conducts crisis intervention for the individual and family based on the individual’s safety plan
• Participate in regular case planning with the involved Multidisciplinary Team

Bilingual Licensed Clinical Social Worker

• As a Clinical Nurse Coach, you'll be responsible for providing remote health coaching to members who are either risk for chronic kidney disease or already have chronic kidney disease.
• You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis.
• Establishing and maintaining contact with assigned and active members via video, phone, text, and email in both English and Spanish.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually performance metrics to support member engagement and retention.

Bilingual Clinical Nurse Coach, RN

• Manage a substantial caseload of pre-litigation personal injury matters from sign-up through demand and settlement, ensuring each file moves forward on schedule.
• Determine liability and analyze applicable Arizona insurance coverage, including bodily injury, MedPay, UM/UIM, and umbrella policies.
• Identify files appropriate for litigation referral or out-of-state co-counsel; coordinate handoffs and locate qualified firms in other jurisdictions when needed.
• Maintain meticulous, up-to-date documentation in the firm's case management system.
• Serve as the primary client liaison, providing regular case updates and clearly explaining the pre-litigation process, treatment options, coverage issues, fee disclosures, and settlement authority.
• Conduct new client intake meetings, gather case facts, and set expectations for the claims process.
• Resolve client questions and concerns with empathy, professionalism, and accuracy.
• Coordinate medical treatment, including issuing Letters of Protection (LOPs), placing clients with appropriate care providers, and monitoring treatment progress against case strategy.
• Review, organize, and summarize medical records, billing, and lien information.
• Negotiate and resolve medical liens, balance bills, and subrogation claims with healthcare providers and insurers.
• Draft and finalize comprehensive demand packages, including bad-faith framing letters where applicable.
• Prepare detailed settlement summaries, disbursement statements, and fee disclosure documents for client review and attorney sign-off.
• Mentor and supervise junior case managers; provide quality control on caseload assignments and serve as the escalation point on complex files.
• Partner with attorneys on complex liability investigations, recorded statements, and pre-litigation strategy.
• Identify and champion process improvements that increase efficiency, file quality, and client satisfaction.

Senior Case Manager, Bilingual: English/Spanish

• As a Clinical Care Manager, you'll be responsible for providing remote health coaching to members who are either risk for chronic kidney disease or already have chronic kidney disease.
• You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis.
• Establishing and maintaining contact with assigned and active members via video, phone, text, and email in both English and Spanish.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually performance metrics to support member engagement and retention.

Bilingual Clinical Care Manager, RN

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

• Take the lead at the center of where it all happens – our retail stores.
• Help oversee store operations, manage and develop a team.
• Ensure AT&T customers experience our best-in-class services, entertainment and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Bilingual Spanish Assistant Store Manager

• Oversee store operations and manage team development
• Ensure customers experience best-in-class services, entertainment, and technology
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Perform additional outreach and promotional activities, including off-site events
• Provide best in class paid training for leadership success
• Gain experience coaching a team of retail sales consultants to ensure sales and service goals are met

Bilingual Spanish Retail Store Manager

• Maintain the health and reliability of quality programs across all lines of business by ensuring standardization and consistent application of evaluation rubrics
• Evaluate and resolve high-complexity cases that fall outside conventional workflows, focusing on root-cause identification and systemic resolution
• Oversee internal and external escalated transactions to ensure resolutions meet both service-level agreements and quality benchmarks
• Serve as the Subject Matter Expert for quality standards and cross-functional feedback
• Support the testing and implementation of new quality programs, workflows, and audit approaches, including AI-driven initiatives
• Compliance with all applicable laws and regulations
• Other duties as assigned

Total Quality Management Specialist, Bilingual

EMT/EMTB – Bilingual in Spanish

• Conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.
• Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
• Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation.
• Submit detailed and thorough documentation in compliance with PASO policies and procedures.
• Apply social work best practices for thorough assessments of child’s progress and services provided.
• Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement.
• Participate in ongoing supervision. Other duties as assigned.

Traveling PRS Case Worker, Bilingual Spanish and English

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

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