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Bilingual Enrollment Specialist
Lumata HealthBilingual Enrollment Specialist engaging prospective patients for Lumata Health’s eye care management program. Responsibilities include high-volume outbound calls and securing patient enrollments within a fully remote environment.
About the role
Key responsibilities & impact- Make a high volume of outbound calls daily (80+ minimum) to prospective patients.
- Educate patients on program benefits and overcome objections to secure enrollment.
- Use persuasive but compassionate communication to drive action while maintaining patient trust.
- Guide patients through the enrollment process, ensuring accurate information is collected.
- Confirm that patients successfully transition to their first scheduled care call.
- Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
- Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
- Achieve conversion and activation targets tied to patient growth metrics.
- Be accountable for results related to outreach, enrollments, and bounce prevention.
- Share best practices with peers and team leads to optimize outreach effectiveness.
- Participate in training and feedback sessions to improve objection handling and enrollment success.
- Partner with leadership to refine scripts, workflows, and patient messaging.
- Perform other duties as assigned to support Lumata Health’s goals and objectives.
Requirements
What you’ll need- Bilingual, fluent in speaking both English and Spanish.
- Strong sales instincts — persuasion, objection handling, closing.
- Empathy and patient focus — ability to balance metrics with compassion.
- Excellent verbal and written communication skills.
- High resilience in a quota-driven environment with frequent rejection.
- Strong organizational skills with attention to detail in documentation.
- Ability to work independently in a fully remote environment.
- Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred.
- 1+ year of sales experience is preferred.
- Experience in eye care, healthcare, or digital health is a plus.
- Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology, preferred.
Benefits
Comp & perks- Medical, Dental and Vision
- Paid time off
- Parental leave
- more additional benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceobjection handlingclosing
Soft Skills
persuasionempathypatient focusverbal communicationwritten communicationresilienceorganizational skillsattention to detailindependence