Lumata Health

Engineer

• Serve as the operational counterpart to the CTO, converting technical vision into execution plans, sprint priorities, and team assignments.
• Take handoffs from the CTO and own initiatives end-to-end, leveraging AI-assisted development.
• Direct, review, and quality-check work from contract developers and vendors.
• Build and maintain review processes and guardrails for AI-generated work to ensure quality outputs.
• Document systems, processes, and technical context to preserve organizational knowledge.
• Contribute to the transition away from Salesforce by helping design, build, and validate new systems.
• Partner with the legacy development team to support the transition to AI-first development.
• Ensure the internal platform and app meet healthcare data privacy and security standards throughout the migration.

Principal Engineer

Enrollment Specialist

• Engage with potential patients through outbound calls to promote and enroll them in our services.
• Provide detailed information about our services, highlighting the benefits and features to prospective patients.
• Address inquiries, concerns, and objections effectively to secure enrollments.
• Guide patients through the enrollment process, ensuring all necessary information is collected accurately.
• Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements.
• Maintain a patient-focused approach to enhance the overall enrolling experience.
• Collaborate with team members to share best practices and strategies for achieving enrollment/metric goals.
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions and team meetings to stay informed about services and industry trends.
• Achieve and exceed monthly enrollment targets and performance metrics.
• Track and report enrollment activities, outcomes, and performance to supervisors.
• Utilize CRM (Salesforce) software to document patient interactions.
• Adhere to all company policies, procedures, and ethical standards.
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process.
• Maintain accurate and secure records of customer interactions and transactions.

Bilingual

• Make a high volume of outbound calls daily (80+ minimum) to prospective patients.
• Educate patients on program benefits and overcome objections to secure enrollment.
• Use persuasive but compassionate communication to drive action while maintaining patient trust.
• Guide patients through the enrollment process, ensuring accurate information is collected.
• Confirm that patients successfully transition to their first scheduled care call.
• Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
• Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
• Achieve conversion and activation targets tied to patient growth metrics.
• Be accountable for results related to outreach, enrollments, and bounce prevention.
• Share best practices with peers and team leads to optimize outreach effectiveness.
• Participate in training and feedback sessions to improve objection handling and enrollment success.
• Partner with leadership to refine scripts, workflows, and patient messaging.
• Perform other duties as assigned to support Lumata Health’s goals and objectives.

Principal Engineer

Enrollment Specialist

Bilingual Enrollment Specialist