Lumata Health

Director

• Own the strategic direction and performance of the RVM program.
• Set 3, 6, and 12-month goals for the RVM program, in collaboration with the President and executive leadership.
• Translate strategy into monthly goals and priorities for Team Leads to execute against.
• Plan and lead the next operational phases of scale, including RVM standalone rollout and the digital-first enrollment model.
• Anticipate scaling needs (people, vendors, tools, workflows) and bring resourcing plans forward.
• Own product and data needs for RVM as the program scales; partner with Product, Engineering, and Data on roadmap, prioritization, and delivery.
• Lead and develop RVM Team Leads through hiring, coaching, and performance management.
• Approve and govern SOPs, training materials, and operational policies authored by Team Leads; ensure they stay current as tech and workflows evolve.
• Set encounter goals and targets in collaboration with executive leadership; monitor reimbursement trends and surface issues early.
• Drive efficiency improvements to meet internal caseload goals.
• Hold accountability for program-level outcomes (revenue, adherence, churn, quality), working through Team Leads on day-to-day delivery.

Director of Remote Vision Monitoring – RVM

Bilingual

• Assess, coordinate, and manage the care needs of patients with chronic eye diseases
• Work closely with patients, their families, healthcare providers, and internal teams
• Develop and implement personalized care plans
• Ensure that patients receive high-quality care and support
• Manage the patient caseload and communicate based on assessing patient need
• Educate patients and families to support self-management and independent living

Director of Remote Vision Monitoring – RVM

Bilingual Continuous Care Coach