Enrollment Specialist

Lumata Health

Enrollment Specialist at Lumata Health engaging patients in care management for chronic eye diseases. Focused on patient enrollment and maintaining service delivery.

Posted 7/10/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $26 per hourWebsite

About the role

Key responsibilities & impact

Engage with potential patients through outbound calls to promote and enroll them in our services.
Provide detailed information about our services, highlighting the benefits and features to prospective patients.
Address inquiries, concerns, and objections effectively to secure enrollments.
Guide patients through the enrollment process, ensuring all necessary information is collected accurately.
Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements.
Maintain a patient-focused approach to enhance the overall enrolling experience.
Collaborate with team members to share best practices and strategies for achieving enrollment/metric goals.
Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction.
Participate in training sessions and team meetings to stay informed about services and industry trends.
Achieve and exceed monthly enrollment targets and performance metrics.
Track and report enrollment activities, outcomes, and performance to supervisors.
Utilize CRM (Salesforce) software to document patient interactions.
Adhere to all company policies, procedures, and ethical standards.
Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process.
Maintain accurate and secure records of customer interactions and transactions.

Requirements

What you’ll need

2+ years of work experience in eye care, or a related field, preferred.
1+ years of sales experience, preferred.
Proficient with Electronic Medical Record (EMR) systems, preferred.
Ability to speak fluently in English
Strong sales instincts — persuasion, objection handling, closing.
Empathy and patient focus — ability to balance metrics with compassion.
Excellent verbal and written communication skills.
High resilience in a quota-driven environment with frequent rejection.
Strong organizational skills with attention to detail in documentation.
Ability to work independently in a fully remote environment.
Ability to work remotely with reliable Wifi access.

Benefits

Comp & perks

Medical, Dental and Vision
Paid time off
Parental leave
... more additional benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient EnrollmentSales TechniquesObjection HandlingDocumentation AccuracyCompliance Knowledge

Soft Skills

EmpathyAttention to DetailResilienceOrganizational Skills