Bilingual Auto Parts Counter Professional

The Parts Authority

Bilingual Auto Parts Counter Professional assisting customers in sales at Parts Authority locations. Building relationships, negotiating deals, and fulfilling customer orders in a dynamic environment.

Posted 6/26/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

The Bilingual Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store.
To succeed as a Bilingual Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.
Build and maintain productive, long lasting relationships with existing customers
“Get the Sale!” -close sales to achieve goals
Work with customers in a professional, courteous manner
Become familiar with customers and their needs
Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
Accurately quote parts to customers
Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
Track lost sales
Promote company specials
Assist another counterman when necessary
Foster and qualify new sales opportunities with new and existing customers
Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
Perform other duties as assigned.
Maintain and promote workplace safety
Securing and transferring cash or other assets.

Requirements

What you’ll need

Minimum 3 years’ experience in counter sales in a highly competitive market; prior success selling wholesale auto parts particularly in aftermarket industry preferred
Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills….leave the Customer Satisfied
Existing customer base a plus
Excellent negotiation, interpersonal and communication skills (both written and verbal)
Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
Ability to build and maintain lasting business relationships
General automotive knowledge preferred
Results focused, producer, closer, committed to growth
Experience with POS system a plus
Proficient in MS Office applications, specifically MS Word and Excel preferred
Time management and organizational skills
Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus
Ability to act and operate independently to accomplish objectives
Position requires an individual with an outgoing and assertive personality to take initiative, be pro-active, be very positive, and have a “can-do / seize-the-day” type attitude, tenacity in pursuit of goals.
We will give preference and top pay to candidates with many years of directly relevant experience

Benefits

Comp & perks

Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401 (k) Plan
Employee Discounts on Merchandise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

counter salesnegotiationcustomer servicesales goalsautomotive knowledgePOS systemMS OfficeMS WordMS Excel

Soft Skills

interpersonal skillscommunication skillstime managementorganizational skillscustomer satisfactionrelationship buildingoutgoing personalityassertivenessinitiativetenacity