Analyst

• As a Commercial Performance Analyst within Home Claims, you’ll be a critical partner to our Commercial Managers, enabling data driven decision making and unlocking value through insight, analytics and technology.
• You’ll sit at the heart of the Commercial function, translating complex data into actionable insight that drives improvements in cost, operational performance and customer outcomes.
• You’ll also play a key role in advancing the use of data, automation and AI to create a more efficient, scalable and market leading Home Claims model.

Commercial Performance Analyst – Home Claims

• Support the Buyside market strategy lifecycle, risk processes and harm mitigation workstreams, enabling better regulatory outcomes and making a tangible difference to market integrity and consumer protection
• Transform data into insight by gathering and analysing intelligence to identify key risks and opportunities in the Buyside sector helping shape informed, evidence‑based decision‑making at a strategic level
• Apply market knowledge by developing a solid understanding of the asset management landscape, distribution channels, and wider macroeconomic and operational trends building skills that directly influences how firms are supervised and supported
• Spot and prioritise emerging risks by identifying, tracking, and escalating key directorate risks and contributing to forums such as the Firm and Fund Forum, ensuring proactive responses to evolving market challenges
• Support communication by producing high-quality reports, briefings, speeches, and presentations for internal and external audiences improving stakeholder engagement and supporting senior decision-making
• Enhance regulatory effectiveness through data by exploring innovative ways to use data to refine and improve regulatory focus, leading to smarter, more targeted oversight across the sector

Senior Market Analyst

• Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
• Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
• Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
• Assist users with account management, including password resets and access issues.
• Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
• Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
• Participate in training sessions and workshops to enhance technical skills and customer service abilities.
• Contribute to the development of knowledge base articles and user documentation.
• Submit improvement proposals and enhancements in support of the Contractual obligations.

IT Service Desk Analyst

• Become a subject matter expert in Commercial data and reporting
• Gather and interpret requirements from stakeholders to inform effective data solutions
• Build and maintain SQL pipelines to turn raw data into clean and actionable datasets
• Create self-serve dashboards and reporting outputs in Google Data Studio and Google Sheets
• Partner with Technology teams to ingest and validate new data sources
• Investigate and resolve data issues that occur across our data environments
• Adopt a continuous improvement mindset to optimise and innovate team processes

Commercial Analyst

• Contributing to FCA consolidation planning and approach to supervision post legal cutover
• Managing supervisory relationships with participants in payments systems across a range of the PSR’s rules and regulations
• Contributing to the development and continuous improvement of the PSR’s supervisory approach, including by identifying emerging risks, lessons learned and opportunities to enhance effectiveness
• Building a deep understanding of firms in their markets, including their operating environments, business strategies and governance arrangements
• Building effective working relationships with key internal stakeholders and teams whose work is material to supervision
• Promoting a culture of collaboration, inclusion and learning within the PSMI division acting as a role model for PSR values and behaviours

Payment System Participants Supervision Analyst

• Conduct thorough testing of Phasmophobia on PC, focusing on VR testing and PSVR2 to identify bugs, exploits, and performance issues.
• Collaborate with the development team to understand new features and content, ensuring they meet quality standards.
• Use Jira, Confluence and Slack to manage and track bug reports, test cases, and documentation.
• Provide detailed and clear bug reports, including steps to reproduce, expected results, and actual results.
• Verify bug fixes and ensure they do not introduce new issues.
• Participate in regular team meetings to discuss progress, share insights, and suggest improvements.

Quality Analyst

• Support the TPA Team in coordinating, tracking, and completing 3rd party, 4th party, & Client risk assessments
• Liaise with internal relationship owners to schedule assessments, request documentation, and coordinate deliverables
• Maintain and update assessment reports, internal CRM systems, and reporting tools
• Assist in drafting and documenting remediation plans and follow-up actions resulting from supplier assessments or audits
• Provide regular updates and reports to relevant committees and governance forums
• Ensure clear and professional communication with stakeholders at all levels

Third Party Assurance Analyst

• Provide first-line technical support via phone, email, chat, and remote access
• Troubleshoot and resolve issues related to hardware, software, networks, and applications
• Support users on MS Surface Devices with Windows 11 and Microsoft 365 tools
• Leverage Generative AI tools to improve issue resolution and user experience
• Log, track, and update incidents and service requests in the ticketing system
• Escalate complex issues to appropriate teams/vendors and follow through to resolution
• Ensure high levels of customer satisfaction through timely and effective support
• Contribute to continuous improvement by sharing feedback and process enhancement ideas
• Participate in ongoing training and skill development initiatives

Service Desk Analyst

• Support and develop relationships with LPs, GPs, and intermediaries
• Work closely with the execution team to bring transactions across the finish line
• Coordinate due diligence, documentation review, and deal progression
• Contribute to financial analysis, valuation discussions, and pricing support across private equity, private credit, and real assets
• Prepare investment memos, client-facing materials, and IC presentations
• Ensure timely and accurate communication between clients and internal teams
• Develop knowledge of secondary market trends, pricing dynamics, and the competitive landscape
• Support portfolio analytics, benchmarking, and asset evaluation to inform client conversations
• Collaborate with US and UK deal teams across time zones
• Prepare high-quality summaries and execution materials to support timely decision-making
• Liaise with compliance, KYC/AML, payments, and operational teams to ensure smooth transaction progression

Analyst/Associate – Secondary Markets

• Partner directly with Profitero’s consulting leads to execute strategic consulting engagements
• Lead quantitative and qualitative analysis using data from Profitero +, the client, and 3rd party syndicated data partners
• Perform first party research via interviews with necessary groups, such as employees, management, and market participants to aid in development of client deliverables
• Develop executive-ready presentations with clear, data-backed recommendations
• Contribute to virtual and in-person client presentations and workshops
• Support internal knowledge development through industry research and best practice sharing

Global Insight Analyst

• Produce, maintain, and analyse Excel and Power BI reports to support operational performance and decision-making.
• Use mapping, telemetry, and work management systems to monitor activities and create operational reports.
• Work closely with internal stakeholders to understand reporting requirements and deliver actionable insights.
• Support the delivery of leakage reduction targets by providing accurate data and performance information.
• Coordinate network corrections and repair activities with operational teams and other departments.
• Organise and oversee equipment trials and liaise with suppliers to resolve equipment issues.
• Identify opportunities to improve processes, reporting, and operational efficiency.
• Manage day-to-day priorities independently, escalating issues where appropriate.

Operational Leakage Analyst

• Assist in maintaining and maturing the privacy framework across the Group
• Conduct comprehensive Data Protection Impact Assessments
• Provide advice on privacy obligations and good practice
• Review supplier audits and support monitoring
• Assist with writing reports for Committees and maintaining other necessary documentation

Senior Privacy Analyst – 6 Month FTC

• Support the Risk Function in delivering its objective of safeguarding the bank's financial and operational stability
• Development of strategic direction for risk, including implementation of up-to-date methodologies and processes
• Management of the risk department, including oversight of risk colleagues and their performance
• Relationship management of risk stakeholders, including identifying relevant stakeholders
• Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment
• Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
• Make evaluative judgements based on the analysis of factual information
• Guide and persuade team members and communicate complex / sensitive information

Fraud Analyst

• Complete KYC and KYB checks across our product range accurately and efficiently.
• Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Handle "grey area" cases by gathering necessary information and seeking guidance from senior team members.
• Contribute ideas to the team on how we can make our checks more efficient for customers

Onboarding Analyst

• Lead research, benchmarking, forecasting, and synthesis to inform strategic decisions
• Drive enterprise, functional, and business-unit integration of strategic decision analysis
• Lead business-case development in partnership with finance, program management, business development, and operational teams
• Ensure strategies and recommended investments are included in the Long Range Business Plan
• Support evaluation of market development, industry collaboration, acquisitions, and partnerships
• Collaborate across functions to develop and deploy strategies that achieve business objectives
• Lead and facilitate high-level meetings on complex strategic topics to build alignment and drive decisions
• Present and defend strategic insights and recommendations to senior leaders

Strategy Analyst

• Help protect DS Smith’s investments by minimising bad debt
• Setting and monitoring customer credit limits
• Maintaining customer master files
• Making recommendations to key stakeholders in the wider business
• Analysing financial reports, payment history and sales information to support credit recommendations
• Working with Credit and Collections team members and Finance colleagues throughout the UK
• Working with credit insurers and other 3rd parties to optimise financial information
• Monitoring exposure levels against agreed credit limits
• Supporting change in DS Smith, encouraging policy and process improvement

Credit Risk Analyst

• Support configuration and updates across Workday and business processes
• Assist with documentation of configuration, business process flows, and system changes
• Develop and execute test scripts for system related changes and enhancements
• Support testing cycles, including defect tracking and follow-up
• Participate in project discussions to gather requirements and clarify system behavior
• Track and support project milestones, deliverables, and timelines
• Partner with team members and stakeholders to ensure tasks are progressing and issues are addressed
• Assist with data validation and reporting checks as needed
• Support release activities including testing and documentation updates

Workday Analyst

• Contribute to contract management activities, taking responsibility for your deliverables and working collaboratively
• Negotiate directly with assigned sites on all site related contracting items including clinical trial agreements, budgets, payment terms, ancillary agreements and amendments
• Partner with internal Study Startup team, CROs, Clinical Operations teams, and TAU partners to improve overall SB&C metrics and deliver processes
• Ensure standards are applied to the SB&C processes across projects
• Leverage leading industry tools and data sources to provide budget and contract feedback aligned with parameters and fair market value guidance
• Promptly recognize and improve potential delays and escalate to appropriate team members
• Track all actions and negotiations to ensure timelines are achieved for studies and sites assigned
• Support resolving escalated issues identified by the site activation sub-team in partnership with the internal Study Startup team

Contract Analyst I

• Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
• Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
• Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
• Support the VISA Dispute and Financial Reconciliation processes.
• Identify new fraud trends and collaborate on effective prevention strategies.
• Support Allica’s Change programme, providing SME knowledge.
• Assist with training needs and provide coaching as appropriate.
• Communicate ongoing and new fraud risks and trends appropriately to the business.
• Adhere to and support Allica’s risk management framework.
• Ensure full compliance with Allica’s policies as required.

• Lead the creation of accurate workload forecasts
• Build robust staffing models
• Guide strategic conversations across the business
• Maintain the integrity of resource planning toolsets
• Ensure that decision‑makers have the insight they need to plan effectively
• Own the development and maintenance of multi‑channel demand forecasts
• Run and maintain monthly Erlang‑based models
• Lead structured forecast review sessions with senior stakeholders
• Conduct in‑depth Forecast‑vs‑Actual analyses
• Produce high‑level planning packs for senior management

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