Customer Insight Analyst – 12 Month FTC/Secondment

Lloyds Banking Group

Customer Insight Analyst responsible for analyzing customer behavior data and informing design decisions at Lloyds Banking Group. Engaging with product and design teams to influence user-centric designs and experiences.

Posted 7/18/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and storytelling, with a strong proficiency in SQL and a deep understanding of the financial services sector. Capable of delivering actionable insights and building relationships with stakeholders to influence product and service design.

Highest-signal resume keywords

Data AnalysisSQL ProficiencyCustomer InsightsFinancial Services KnowledgeAnalytical Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQL ProficiencyAnalytical TechniquesData StorytellingCustomer Insights

Soft Skills

CommunicationInfluencing Skills

Industry Keywords

LBG Data LandscapeFinancial Services

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Feed deep customer behaviour insights into how products & services are designed
Perform advanced analyses to identify and quantify the impact of changes
Advocate for guidelines and educate creative partners on data usage
Shape your own backlog of work within a multi-functional squad
Build strong relationships with customers across design & product

Requirements

What you’ll need

Minimum 5 years experience as a data analyst or data scientist
Proven track record of delivering high quality, actionable customer insights
Excellent SQL proficiency
Proven understanding of the LBG Data Landscape
Strong analytical skills and knowledge of analytical techniques
A track record of translating data into compelling stories
Strong understanding of financial services
A good communicator with great influencing skills
The desire to make a difference!

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies