Payments Analyst

Travelfusion

Fintech Payments Analyst supporting and optimizing payment operations at Travelfusion. Analyzing performance trends and managing client interactions for payment solutions.

Posted 7/20/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and numerical skills to monitor and optimize payment systems, ensuring effective client management and incident resolution. Proficient in creating executive reports and project documentation to support continuous improvement in payment solutions.

Highest-signal resume keywords

Payment System AnalysisClient ManagementRoot Cause AnalysisExcel ExpertiseFintech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReconciliationChargebacksPerformance ReportingForecastingProject ManagementGANTT Chart CreationDashboard CreationSOP DocumentationContinuous Improvement

Soft Skills

Customer GuidanceProblem SolvingCommunication

Industry Keywords

FintechPaymentsPayment FlowsConversion RatesIncident ManagementPerformance TrendsClient EnquiriesBest Practices

About the role

Key responsibilities & impact

Monitor, analyse and produce executive reports on the overall performance of the payment system - failures, trends and forecasts
Responsible for the execution of day-to-day reconciliation, chargebacks and root cause analysis and client management processes related to tfPay
Guide/Advise customers on how to adopt our Payment solution correctly; review / respond / resolve customers’ issues and enquiries via emails
Actively investigate, support and optimise payment flows to improve conversion rates and throughput
Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tfPay system; make sure the targets are achieved
Create and maintain project plans, GANTT charts and timelines together with documentations
Manage all incidents and downtimes
Act as a point of contact for customers, suppliers and payment providers for their enquiries and escalations
Monitor our internal alerts, escalate and make sure they are resolved
Update internal documentation, keep the team posted on changes
Create clear dashboards, reports on the performance of the Travelfusion Payment solution, trends, failure reasons
Contribute to the process documentation, SOPs, best practices and continuous improvements

Requirements

What you’ll need

2-3 years experience in Fintech, payments or related analytical role
Strong numerical and analytical skills; expert user of Excel
A degree in Finance, Economics, Information Systems or a related field is an added bonus

Benefits

Comp & perks

Flexible work arrangements