Analyst

• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.

EPIC Application Analyst 2

• Performs analytical tasks related to system enhancements and maintenance
• Serves as the liaison between the business unit and the programming/technical units
• Creates detailed project plans and tracking documents to track a project from start to finish
• Plays a key role in communicating issues related to projects/request to the business unit and programming/technical staff
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
• Conducts studies pertaining to development of new information systems to meet current and projected needs

Business System Analyst 3 – Digital Systems

• Support definition, scoping, and prioritization of efforts for solution strategy
• Provide periodic reporting to leadership on assigned project activities
• Drive strong working relationships across matrixed teams and stakeholder groups

Senior Solution Analyst

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products
• Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings
• Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders
• Develop and maintain an up-to-date understanding of product changes and methodology improvements
• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software
• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management
• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally
• Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce
• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner
• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations
• Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

Analyst, Measurement Success – Bilingual Spanish/English

• Advanced-level role responsible for auditing and evaluating internal Commercial claims operations and Third-Party Administrator (TPA) claim handling performance
• Analyze adherence to claims handling standards, regulatory requirements, SLAs, and KPIs
• Identify operational, compliance, and claim quality risks and provide recommendations for improvement
• Develop and enhance audit methodologies, scorecards, reporting tools, and operational dashboards

Commercial Claims Quality & Performance Analyst III

• Analysis and Recommendations
• Provides on-going trend analysis to identify reasons for denials and apply corrective actions steps to prevent cash flow retardation.
• Proactively researches and understands payer issues. Troubleshoots and resolves issues that impact revenue. Responsible for facilitating the internal appeal process.
• Actively works through denied claims and attempts to gather information and take appropriate action to ensure claim is adjudicated properly.
• Quality
• Promotes the quality and efficiency of his/her own performance through participation in staff educational programs, approved continuing education courses, and specialized skill training programs.
• Utilizes all equipment, supplies, facilities, and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
• Other Duties as Assigned
• Performs other duties as assigned or requested.

Denial Analyst, RN

• Partners with assigned business segment to provide actionable, decision-relevant business insights based on customer trends, market trends, customer behavior, voice of the customer, competitive assessment, and industry trends.
• Provides analytical support and business level guidance in creation and distribution of enterprise business intelligence reporting.
• Provides expert knowledge of current Informational Delivery Platform tools, methods, and best practices.
• Recommends and implements process improvements.
• Supports detailed information analytics support for current and future information reporting needs.
• Actively participates and provides subject matter expertise in Informational Projects focusing on solving issues from the business point of view.
• Applies informational delivery strategy in the design of solutions that meet customer, operational, and reporting requirements.
• Consults regularly with line of business leadership to understand their strategic plan, goals, and business issues.
• Translates segment’s strategic plan, goals, and business issues into a strategic Informational Delivery direction.
• Works with various information sources to develop appropriate strategic recommendations to segment leadership.

Senior Business Information Analyst

• Conduct high level investigations of known or suspected acts of healthcare fraud and abuse
• Handle high profile or highly sensitive matters involving cases with multiple subjects, or intricate healthcare fraud schemes
• Conduct state specific investigations for Louisiana for program integrity to prevent payment of aberrant claims submitted to the Medicaid lines of business for payment
• Conduct thorough research on subject(s) and related entities
• Initiate independently proactive data mining using SIU Tools to identify aberrant billing patterns and early scheme detection
• Conduct extensive analysis of claims data to determine aberrancy, pattern, or scheme
• Research and prepare cases for both clinical and legal review
• Collaborate with Medical Directors on clinical issues and medical record questions
• Accurately documents all case activity and communications in designated case tracking system
• Communicate clinical findings to provider
• Adhere to all regulatory requirements
• Facilitate case outcomes for the recovery of company and customer monies lost from aberrant billing
• Collaborate with federal, state, and local law enforcement agencies for the investigation and prosecution of healthcare fraud issues
• Communicate clearly a high level of FWA knowledge and understanding during interactions with both internal and external stakeholders

Analyst, Special Investigative Unit

• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for programming and provides timetables for completion.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.
• Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

EPIC Application Analyst

• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions.
• Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems.
• Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance.

EPIC Application Analyst 1

• Facilitates vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of assigned technology and application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for programming and provides timetables for completion.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.
• Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

Application Analyst 2

• Assist in the day-to-day administration of HRIS systems, including data entry, user account setup, and routine audits to ensure data accuracy and integrity.
• Support HR staff and end-users by troubleshooting basic system issues and escalating more complex problems to senior analysts or vendors.
• Generate and distribute basic HR reports
• Participate in system testing for upgrades, patches, and new implementations
• Maintain HRIS documentation, including process workflows, user guides, and training materials.
• Collaborate with HR team members to identify opportunities for process improvement and automation.
• Monitor data interfaces between HRIS and other systems (e.g., payroll, benefits) and troubleshoot discrepancies.
• Stay informed of HRIS trends and best practices to support continuous learning and development.
• Maintain data integrity and perform regular audits within the HRIS.

HRIS Analyst I

• Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC)
• Ensure that teams' work has clear acceptance criteria, developed/agreed on between members of the scrum teams
• Write, execute, and maintain manual test cases based on user stories, functional specs, and acceptance criteria
• Execute or interpret regression, performance, and validation testing; track and report defects
• Validate integrations with backend systems (e.g., eligibility engines, document uploads)
• Perform accessibility testing and ensure compliance with relevant policies
• Collaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service delivery
• Log detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual results

Quality Analyst

Application Analyst, Level 2

• Review current Behavioral strategies
• Develop formal behavioral support plans
• Conduct staff training and oversight
• Perform periodic reviews for efficacy

Board Certified Behavior Analyst, Virtual or In-person

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage
• Coordinate and assign interpreters based on client needs, availability, and requirements
• Partner with internal teams to understand service requests and align on priorities
• Communicate with clients and external resources via phone and email in a professional, timely manner
• Monitor incoming requests and respond quickly to last-minute changes or cancellations
• Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time
• Support special projects and additional tasks as needed

Resource Assignment Analyst

• Performs analytical tasks related to system enhancements and maintenance
• Serves as the liaison between the business unit and the programming/technical units
• Makes recommendations to management for system enhancements
• Creates detailed project plans and tracking documents
• Plays a key role in communicating issues related to projects/request
• Creates documentation related to projects and/or system changes
• Confers with personnel of businesses in a merger or acquisition
• Confers with personnel of organizational units involved to analyze current operational procedures
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
• Reviews computer system capabilities, workflow, and scheduling limitations
• Studies existing information processing systems to evaluate effectiveness
• Develops new systems to improve production or workflow
• Conducts studies pertaining to development of new information systems
• Plans and prepares technical reports, memoranda, and instructional manuals
• Upgrades system and corrects errors to maintain system after implementation
• Assists Computer Programmer in resolution of work problems
• Prepares time and cost estimates for completing projects
• Directs and coordinates work of others to develop, test, install, and modify programs
• Works with Hancock University and Retail Services to create detailed training, policy, and procedures

Business Systems Analyst 3 – Digital Systems

• Lead role responsible for all aspects of the software development lifecycle for both package and custom developed applications
• Works independently with limited supervision to design, develop, test, deploy and maintain software solutions
• Manage large projects and processes through the entire system development lifecycle
• Provide time and cost estimates for proposed changes resulting from the requirements
• Coordinate and communicate development activities with other team members, infrastructure personnel, vendors and management

IT Gas Measurement Application Analyst IV

• Research, interpret, and apply coding, payer, and regulatory requirements to support accurate and compliant Professional and Hospital coding practices
• Develop, maintain, and update coding guidance, standard work, reference materials, and position statements to ensure enterprise consistency
• Coordinate and support coding quality audits by routing requests, maintaining records, and verifying documentation completeness and accuracy
• Analyze coding quality data and audit results to identify trends, risks, and opportunities for improvement
• Partner with Integrity Operations, coding leadership, clinicians, and education teams to improve documentation quality and coding accuracy

Integrity Analyst – Facility Coding Quality, Inpatient

• Execute operational, regulatory and compliance audits
• Collaborate with team members for engagement planning
• Execute testing of entity level controls
• Assist in finalizing audits and projects

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