Analyst

• Build and maintain real-time revenue forecasting models that incorporate qualitative inputs, historical performance trends, and seasonal patterns
• Align forecasting outputs with business unit targets and translate projections into actionable guidance for revenue teams
• Develop and own dashboards and reports, in and out of Looker, that provide clear, objective visibility into revenue performance trends across BUs
• Deliver WoW, MoM, and QoQ trend analysis that identifies key performance drivers and removes guesswork from actuals
• Partner with the Data team to ensure reporting infrastructure supports RevOps analytical needs
• Evaluate the revenue impact of proposed operational changes before they are implemented
• Partner with business unit leaders to pressure-test revenue and GP assumptions with live data
• Analyze pipeline KPIs against budget targets to identify gaps and opportunities
• Proactively identify opportunities for revenue and GP growth, and flag areas of underperformance before they become problems.

Senior Revenue Analyst

• Perform monthly close processes and variance analysis
• Educate and coach client services on accounting concepts
• Create Standard Operating Procedures, ensuring processes are followed; identify best practice across portfolio
• Support Client Services in preparing and reviewing Master Data Forms for key clients, ensuring accuracy and compliance
• Support Client Services and Finance Managers in developing and managing annual budgets and monthly forecasts
• Prepare financial reports, dashboards, and quarterly business review decks
• Collaborate with operations to identify financial risks and opportunities
• Ensure compliance with accounting standards and internal controls
• Coordinate with legal and finance teams on contract and billing matters
• Interface with internal teams and clients to align on expectations and deliverables
• Generate reports to track performance metrics and support decision-making
• Provide administrative support to regional managers, planners, and schedulers
• Maintain a high level of professionalism in all communications

Senior Analyst

• Build and maintain dashboards for operational metrics, project tracking, and compliance.
• Develop paginated reports and automate subscriptions for recurring reports.
• Troubleshoot and optimize Power BI refresh schedules and gateway connections.
• Connect and transform data from Maximo, P6, PowerPlan, Workday, Workforce, iTOA, Cascade and other industry tools.
• Maintain and enhance SQL views, stored procedures, and data pipelines in our Integrated DataMart.
• Deliver weekly, monthly, and ad-hoc reports for stakeholders across Integrated Planning & Scheduling and Electric Operations.
• Support the development of Work Plan slides, Gap Analysis, and Contractor Performance Summaries.
• Collaborate with end-users to validate data and ensure reporting accuracy.
• Use tools like Python, Power Automate, and Excel VBA or others to streamline manual processes.
• Maintain the IPS Report Catalog and Analytics Request Tracker.
• Create and update how-to guides, documentation, and training materials.
• Work closely with IPS Managers, Directors, and Analysts to gather requirements and deliver actionable insights.
• Present findings and updates in staff meetings and executive briefings.
• Provide end-user support and training for Power BI tools and reports.

Business Integration Analyst

• Focus on coordinating expedited resolution of root cause corrective actions
• Engage with leadership team to define requirements for analyzing root causes
• Review and update Quickbase records and statuses based on feedback from business partners
• Lead cross-functional meetings with business partners
• Deliver monthly and ad-hoc reports on status of ongoing or resolved issues
• Communicates with project teams to ensure clarity of roles and responsibilities
• Conducts routine collaboration with stakeholders
• Administers leadership and guidance to project teams
• Installs project management best practices to drive efficiency

Senior Analyst, Appeals and Complaints

• Responsible for global reporting, analysis, and data management for GI Claims Fraud and Recovery
• Deliver monthly and quarterly results at a Global/Regional/Product level, including Monthly Business Reviews, Quarterly Business Reviews, Deep Dive reporting, etc.
• Bring trend insights to F&R and Claims leadership and collaborate on the underlying story driving changes to metrics
• Perform analysis of fraud, recovery, and loss information and identify trends that will minimize business and operational risk as well as contextualize business changes
• Manage quality control process of data for Fraud and Recovery, i.e. gathering, cleansing, reconciling data and working with business managers to correct data
• Support data governance framework and processes within F&R and act as the point of contact with the AIG Data Governance team
• Develop, deploy, and manage production of visualization dashboards for internal and external stakeholders
• Build analytical capabilities leveraging in-house and vendor technologies
• Support digital and data projects and liaise with the AIG Data Office and third parties on data-related tasks, e.g. data mappings, data validation, user acceptance testing, etc.
• Work in close partnership with F&R Regional Performance team to support operational and strategic deliverables
• Support risk management efforts and manage analytical models
• Conduct industry research and incorporate data from external resources into current reporting workstreams
• Support strategic projects and initiatives

Senior Data & Reporting Analyst, Claims Fraud & Recovery

• Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities.
• Conduct and analyze primary research based on your content plan.
• Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.).
• Apply Forrester’s research and frameworks to help clients solve business challenges through short- and long-term guidance.
• Expand your presence as an influential speaker and thinker.
• Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person.
• Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects.

Principal Analyst – Enterprise CX Transformation

• The Lead Application Analyst is responsible for providing leadership and direction with the design, testing and implementing of complex information systems and solutions
• The Lead Application Analyst possesses advanced knowledge and skills in assigned software applications and various system environments
• The Lead Application Analyst is responsible for developing and following project schedules, plans and timelines
• The Lead Application Analyst also develops, conducts and evaluates training sessions for staff, as required
• The Lead Application Analyst participates in team projects, assists with group direction and guidance, coordinates work assignments and problem resolution efforts
• The Lead Application Analyst performs planning, conducting and evaluating of training sessions for end-users and Information Systems staff

Lead Applications Analyst

• Advanced-level role responsible for auditing and evaluating internal Commercial claims operations and Third-Party Administrator (TPA) claim handling performance
• Analyze adherence to claims handling standards, regulatory requirements, SLAs, and KPIs
• Identify operational, compliance, and claim quality risks and provide recommendations for improvement
• Develop and enhance audit methodologies, scorecards, reporting tools, and operational dashboards

Commercial Claims Quality & Performance Analyst III

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
• Analyze medical and financial information to determine eligibility for benefits
• Provide exceptional customer service using professional written and verbal communication skills
• Maintain a dedication to meeting the expectations and requirements of internal and external customers
• Help to create a positive team environment that is inclusive to all employees

Senior Disability Analyst

• Lead and support projects related to provider standardization, provider experience, operational effectiveness, and data quality initiatives
• Manage initiative lifecycles from intake through implementation, including requirements gathering, planning, execution, risk identification, stakeholder alignment, and sustainment activities
• Track initiative progress and communicate updates, risks, barriers, and recommendations to leadership and stakeholders
• Support execution of strategic initiatives and special projects as assigned
• Evaluate current workflows and operational processes to identify inefficiencies, manual work, bottlenecks, and improvement opportunities
• Support process mapping, root cause analysis, and development of future-state workflows where appropriate
• Recommend improvements that improve accuracy, reduce turnaround times, enhance quality, and support scalable operations
• Analyze operational trends, stakeholder feedback, and business needs to identify improvement opportunities and support recommendations
• Partner with internal business teams, operational areas, and leadership to define objectives, requirements, risks, and expected outcomes for initiatives
• Facilitate discussions, drive follow-ups, and maintain alignment across stakeholders throughout project execution
• Support change management activities associated with new processes, implementations, or operational changes
• Act as a liaison between operational teams, business partners, and supporting functions including reporting, technology, or implementation teams as needed
• Support monitoring of operational performance through existing dashboards, metrics, and reporting processes
• Help identify reporting gaps, business needs, and opportunities for improved visibility into operational performance
• Assist in development of presentations, status updates, and executive-level summaries

Senior Analyst, Provider Standardization – Strategic Initiatives

• Build and own datasets spanning MLS feeds, broker feeds, and marketplace data
• Analyze listing behavior and brokerage dynamics across markets to identify trends and opportunities
• Support strategic initiatives related to listing ingestion, data governance, and marketplace health
• Partner with Legal, Operations, Product, and Engineering to translate business and policy questions into analytical frameworks
• Develop scalable reporting and dashboards to support ongoing decision-making
• Identify gaps in data and proactively connect disparate data sources to generate insights
• Frame ambiguous problems into clear analytical questions and deliver actionable recommendations

Senior Analyst, Industry & Marketplace Strategy

• Independently manage a caseload of PFML claims from intake through resolution
• Conduct thorough reviews of medical records, employment history, and policy provisions
• Determine eligibility and benefit entitlement based on contractual language and supporting documentation
• Serve as the main contact for claimants, providing clear, compassionate, and timely updates
• Communicate with employers, physicians, and legal representatives to gather and clarify information
• Educate claimants on the PFML process, timelines, and expectations
• Make well-reasoned decisions supported by evidence and aligned with policy terms
• Document all claim activity, rationale, and communications in a clear and professional manner
• Prepare written correspondence including approval, denial, and status letters
• Collaborate with internal resources such as peers, CRO, SIU and Team Leader
• Escalate complex or high-risk claims to senior team members or management as appropriate
• Ensure all claims are handled in compliance with State regulations, HIPAA, and other applicable regulations
• Participate in audits, quality reviews, and continuous improvement initiatives

Ability Analyst – Paid Family Medical Leave

• Completes customer due diligence and analyzes borrower’s industry and company financial information with oversight.
• Prepares spreads, written analysis and supporting underwriting exhibits, providing a comprehensive financial analysis of the borrower and guarantor’s financial condition to approving officers.
• Approvals will include documenting repayment capacity, industry comparisons and projections analysis when necessary.
• Independent analysis and production of both commercial C&I and CRE customers.
• On occasion, joins credit officers and commercial banking officers on client calls.
• Analyst will complete annual reviews with larger exposures and complexity levels to maintain asset quality.

Credit Analyst II

• Under minimal supervision, conduct or oversee work associated with Load Settlement reporting in support of ISO-NE wholesale electricity markets.
• Provides timely and accurate daily, monthly, quarterly, and annual reports to ISO-NE and other key stakeholders.
• Provides accurate metering and billing data to ISO-NE, suppliers, and other parties both internal and external to Eversource.
• Operates or oversees the Load Settlement System applications as directed while assisting with updating the model.
• Develops estimation and reconciliation techniques for the electric business based on the assessment of the external environment.
• Identifies and implements streamlining opportunities.
• Recommends, develops and maintains business and SOX controls for the Load Settlement System.
• Conducts or oversees application testing, as needed.
• Provides support in preparation of expert testimony and prepares responses to data requests for regulatory proceedings.

Senior Analyst, Load Settlement

• Conduct deadline driven work associated with Load Settlement reporting in support of ISO-NE wholesale electricity markets.
• Provides timely and accurate daily, monthly, quarterly and annual reports to ISO-NE and other key stakeholders.
• Operates the Load Settlement System applications, as directed.
• Conducts processes following all business and SOX controls for the Load Settlement System to ensure proper reporting.
• Creates and maintains documentation of key procedures.
• Provides support in preparation of expert testimony for regulatory proceedings pertaining to load estimation and reconciliation processes.

Associate Analyst, Load Settlement

• Evaluate market and competitive trends
• Assess audience behaviors and campaign performance
• Produce data stories to drive business decisions
• Present findings to cross-functional partners and clients

Senior Analyst, Measurement & Insights

• Process wire transfers, ACH debits & credits, and credit card transactions.
• Review EFT forms to ensure they are complete and accurate, and execute EFT entered transfers accurately within the designated timeframes.
• Support the transmission of EFT files between business partners and The Hartford’s treasury management system, bank web portals, and bank partners.
• Confirm and communicate receipt of EFT file confirmations.
• Perform research with banking partners of unapplied EFT transactions.
• Communicate effectively with the Treasury team, business partners, and banking staff regarding current and future money movements, and resolve customer inquiries promptly.
• Must be alert for any suspicious or fraudulent activity.
• Support quarterly audits by providing internal/external auditors with appropriate EFT documentation.
• Participate in the collection, input, reconciliation, and reporting of data from various systems.
• Identify, recommend, and assist in implementing opportunities for continuous improvement, increased efficiency, and best practices.
• Support process improvements and business partner initiatives through participation in various projects and performing regression testing.
• Interact with various disciplines across The Hartford, including billing, claims, and investment operations.
• Provide personal information to financial institutions or other entities as required in support of the position’s responsibilities.

Senior Treasury Analyst

• Support the IR team primarily in the preparation of material for the quarterly earnings calls and investor engagements
• Gathering and analysis of market data, and strengthening our competitive intelligence.
• Assist the IR team in the accurate and timely delivery of information and insight between Voya and the investment community.
• Produce comprehensive qualitative industry, peer, and Voya-analysis, including financial and performance measurements distributed to senior management.
• Help articulate the company’s strategy, financial results, growth opportunities, and business initiatives to current and potential shareholders and analysts.
• Drive the collection and analysis of relative stock price movements, investors' and analysts' perceptions and opinions, and stock ownership.
• Support market research and competitive analysis as well as deliver market intelligence to key partners.
• Contribute to investor communications materials for events such as quarterly earnings, non-deal roadshows, conferences, and investor days
• Leverage AI and related analytical tools to improve personal productivity, enhance research and analysis workflows, and elevate the quality and timeliness of team deliverables.

Investor Relations Analyst

• Serve as a data and financial manager within the IT Claims & Operations organization.
• Support Lean Portfolio Management (LPM) practices while engineering future IT portfolio operations.
• Focus on the intersection of portfolio analytics and engineering enablement.
• Partner with technical teams to develop scalable processes and automated usage patterns.
• Maintain the interface between Agile delivery metrics and traditional corporate financial requirements.
• Collaborate with Finance and Executive Leadership on strategic budget planning, project tracking, and financial variance reporting.
• Develop innovative reporting presentations utilizing automated and AI-enhanced interactive dashboards.
• Design and deploy new tools and processes that automate financial reporting and integrate portfolio data.
• Actively engage with delivery teams to assist with portfolio management and align strategy themes.

Portfolio Analyst – Lean Portfolio & Enablement

• Liaison between the Supplier, Triumph Engineering and Triumph Quality
• Take internal operational challenges and drive process improvements in the supply base
• Interface with internal teams and Suppliers in respectful way; facilitate productive communications between Engineering and Supplier regarding technical risks, challenges and opportunities
• Uphold Quality and Process System requirements; work within quality system to manage review and disposition of supplier non-conformities. Support RCCA process with supplier as needed
• Use technical skillset to bring cost reduction ideas to Supplier/Engineering
• Conduct onsite Supplier Risk Assessments
• Proactively manage poor performing suppliers using quality data trend analysis

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