Agent

• Assist with investigating tolling exceptions, identifying their causes, and categorizing them for billing.
• Enter dispute information manually or through system-assisted processes and research transactions based on established criteria.
• Perform extensive research and analysis using agency websites and customer communication follow-ups.
• Analyze transactions from multiple data sources to identify anomalies and potential patterns.
• Support processes and procedures related to disputes and agency reporting.
• Detect, document, and help correct quality issues.
• Complete other tasks as assigned by team leadership.
• Communicate actively with customers and agency representatives to manage expectations and resolve conflicts.
• Communicate tactfully and professionally in challenging situations.
• Relay information clearly and effectively, both verbally and in writing.

Disputes Agent responsible for handling customer disputes in hybrid setup at PrePass

Disputes Agent

Disputes Agent responsible for addressing toll exceptions and customer disputes in a hybrid setup. Join PrePass in transforming the transportation industry with innovative solutions.

• Negotiate options, easements, temporary access, and related land rights directly with landowners supporting Grid United’s projects in the Southwestern United States, primarily Arizona and New Mexico.
• Understand and perform title research; identify and resolve title defects, encumbrances, and curative requirements to deliver insurable, marketable real property rights. Work with external parties, when needed, to review and inspect title commitments and policy endorsements.
• Apply GU ROW Policy Manual, document control, and execution workflow (signature routing, recordation, file return).
• Align with Development/Engineering on construction and pre-construction activities including workspace and access road development and acquisition, and Plan of Development inputs; synchronize with GIS on tract status and PMA (Project Mapping Application) governance; and support environmental and non-environmental permitting submittals.
• Support non-environmental permit processes, third party consents, and foreign line crossing agreements.
• Provide day-to-day direction and quality review of land acquisition subcontractors and third-party land service providers (agents, title, abstractors); enforce reporting cadence and quality per GU standards.
• Demonstrate the Landowner-First principles in every interaction; support meetings/open houses and manage sensitive negotiations as needed.
• Maintain tract diaries, database records, status dashboards, and document links consistent with PMA/GIS data capture policy; coordinate team communications, meetings, and reports.
• Travel to project sites, landowner meetings, and public involvement meetings as needed; perform all other duties as assigned.
• Support and supervise external contract or vendor staff and direct activities as necessary. QA/QC external contract or vendor deliverables and assess performance.

Right of Way Agent negotiating land rights for transmission projects in Arizona and New Mexico

Right of Way Agent

Right of Way Agent responsible for negotiating land rights for utility-scale transmission projects across Arizona and New Mexico. Engage with landowners and support ROW acquisition efforts.

• Own the Customer Relationship Independently manage a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle, exercising judgment on outreach cadence, communication approach, and escalation decisions.
• Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience without requiring supervisory review for standard issues.
• Represent Slate at in-person events, independently managing client interactions and exercising discretion in how the brand and product are presented.
• Function as a recognized expert amongst your peers and customers on Slate vehicles, EV technology, ownership considerations, and charging infrastructure, providing guidance that directly influences client purchase decisions.
• Independently evaluate client needs and determine the most appropriate product, financing, and delivery configuration, drawing on deep product and market knowledge.
• Drive Process and Operational Quality Establish and maintain rigorous CRM standards that serve as the system of record for client relationships, with accountability for data integrity across the full customer lifecycle.
• Identify patterns in client concerns, product questions, and friction points, synthesizing observations into actionable recommendations for leadership on process improvements and communication enhancements.
• Independently Determine appropriate resolutions for customer issues within defined authority levels, including accommodations, timeline adjustments, and service recovery, without requiring Lead approval for routine determinations.
• Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product.

Slate Agent managing customer relationships and sales on behalf of a vehicle startup

Slate Agent

Slate Agent managing customer relationships and sales, influencing EV ownership at a startup. Independently handling client engagements and serving as the brand's voice.

• The Commissioning Agent plays a key role in delivering successful commissioning projects by planning, budgeting, managing, and executing building systems commissioning, retro-commissioning, and ongoing commissioning services.
• Working closely with clients, project teams, contractors, and equipment vendors, this role ensures building systems are commissioned in accordance with project requirements and owner expectations.
• The Commissioning Agent manages projects from planning through closeout, serves as a technical resource for commissioning and design-related matters, supports the development of team members, and assists with project scheduling and staffing to ensure successful project delivery.
• Develops and maintains client relationships.
• Creates proposals for work based on RFPs or owner requests.
• Setups projects and folders.
• Coordinates scheduling of site visits with contractors and clients.
• Determines staffing requirements to complete projects.
• Manages project billing and budgets.
• Creates and/or reviews owner project requirements and basis of design documents, construction plans and specifications.
• Reviews drawings and maintains a record of comments.
• Generates checklists and tests for equipment.
• Leads and attends commissioning meetings.
• Makes site visits to complete pre-functional test checklists.
• Interacts with appropriate subcontractors.
• Generates site observation and issues reports.
• Reviews equipment submittals and maintains a record of comments.
• Creates custom functional performance test scripts for each piece of equipment to be commissioned using the approved submittal and design documents as a guide.
• Coordinates the review of these documents with the construction team prior to acceptance testing.
• Makes site visits to complete functional performance tests.
• Generates final reports.
• Makes presentations as needed.
• Identifies, secures, and/or manages relationships with outside organizations, potential clients and owners.
• Maintain high level of client satisfaction through project execution in order to gain repeat business.

Commissioning Agent delivering successful commissioning projects for Henderson Building Solutions

Commissioning Agent

Commissioning Agent delivering successful commissioning and retro-commissioning projects across multiple locations for Henderson Building Solutions. Managing projects and developing client relationships throughout.

• Agents at Acumen embody the organization’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families.
• Agents are responsible for growing Acumen’s presence in the self-directed community within their state.
• Supporting clients through their lifecycle with the organization.
• Ensuring contract compliance.
• The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team.
• Providing training when needed and identifying and implementing process improvements for increased efficiency of day to day operations.

Agent Supervisor managing Acumen agents supporting individuals with disabilities

Agent Supervisor

Agent Supervisor managing Acumen agents and overseeing their support for individuals with disabilities. Responsible for contract compliance and team efficiency in Mesa, AZ.

• Follow up on warm leads
• Overcome objections
• Communicate professionally via chat and phone
• Make outbound calls and answer incoming calls
• Assist customers with quoting rental rates
• Help move equipment where needed most
• Meet all quality-related metrics and goals

Callback Agent assisting U-Haul customers remotely

Callback Agent

Callback Agent assisting U-Haul customers with rentals and equipment via phone and chat. Part of a fast-paced team following up on leads and overcoming objections in a remote role.

• Interpret, analyze, validate and enter data into multiple systems in an efficient and accurate manner.
• Analyzes critical customer account data and Enters account data from the sales agreements into the computer, with a minimum of data entry errors.
• Validates and Rejects necessary customer data that is incorrectly coded or incomplete and returns them to the appropriate department.
• Uses advanced software and knowledge-based tools to correct and complete some types of information on source documents.
• Multi-tasks between multiple screens, applications and other knowledge based tools to complete customer account Setup and maintenance.
• Reviews processed work to assess its accuracy and identify errors.

Set-Up Agent interpreting and entering data for customer accounts

Set-Up Agent

Set-Up Agent responsible for entering and validating customer data efficiently. Working in an office environment in Phoenix, AZ, with a focus on accuracy and minimal data entry errors.

• The work of a Ramp/Warehouse Agent includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room;
• The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft.
• Assisting in loading, unloading and racking both filled and empty drums.
• In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.
• May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• Comply with WFS site security procedures for assigned warehouse and other operations.

Air Cargo Ramp Agent handling cargo loading and unloading at Worldwide Flight Services

Air Cargo Ramp Agent

Air Cargo Ramp Agent responsible for loading and unloading cargo at Worldwide Flight Services. Ensuring timely delivery and adherence to safety standards in various weather conditions.

• Represent Veterans applying for VA Disability Compensation
• Responsible for all aspects of representation for claims and appeals for VA Disability benefits
• Interview Veterans
• Analyze medical and military service records
• Prepare appeals with supportive written summaries and evidence
• Attend hearings
• Evaluate claims for appeal
• Travel to hearings is required; encourage use of BVA’s virtual hearing option

Represent Veterans for VA Disability Compensation claims and appeals

VA Accredited Agent

Represent Veterans applying for VA Disability Compensation, handling claims and appeals for the Department of Veterans Affairs. Analyze records, prepare appeals, and evaluate claims.

• As an independent agent, you’ll have the freedom to grow your business with the full support of our team.
• We’ve built a culture of collaboration, innovation, and fun, where success is shared, and no one feels alone.
• With cutting-edge technology, real-time support, and a community that celebrates wins, we make it easier for you to focus on what matters most: helping seniors find the right Medicare coverage and the best healthcare solutions.
• We’re looking for licensed, ambitious, and customer-focused Medicare Agents to join our growing team.
• Our unique approach provides agents with cutting-edge tools, personalized support, and a business model built on trust and long-term relationships.
• If you're passionate about helping others and want to maximize your earning potential, this is the opportunity for you!

Medicare Agent helping seniors navigate Medicare coverage options

Independent Medicare Agent

Licensed Medicare Agent helping older Americans navigate Medicare coverage. Focused on building relationships and providing personalized support with a strong team backing.

• Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform
• Proactively identify potential fraud patterns and sources to minimize financial risk
• Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
• Discover and identify fraud trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to fraud or potential fraud
• Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Fraud Agent investigating and solving fraud prevention at Whatnot

Fraud Agent

Fraud Agent preventing and mitigating fraud for Whatnot's livestream shopping platform. Collaborating with teams to ensure a positive user experience while inhibiting fraud actors’ activities.

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat-based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

Trust & Safety Agent ensuring user safety and integrity at Whatnot.

Trust & Safety Agent

Trust & Safety Agent ensuring user safety and integrity at Whatnot, the leading livestream shopping platform. Collaborate on reviews, investigations, and customer support.

Trust & Safety Agent ensuring buyer and seller safety at Whatnot

Trust & Safety Agent – New Grad

Trust & Safety Agent responsible for maintaining platform integrity and assisting customers at Whatnot. Collaborating on risk management and user experience in a remote role.

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
• Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
• Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.
• Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe

Member Services Agent

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe. Advocating for members, resolving issues, and ensuring positive service experiences.

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