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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Microsoft Office, particularly Excel and Access, while effectively managing customer communications and resolving disputes. Capable of conducting thorough research and analysis to identify anomalies and quality issues in transactions.
Highest-signal resume keywords
Microsoft Excel ProficiencyMicrosoft Access ExperienceData Analysis SkillsEffective Communication SkillsBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisTyping Speed of 50 Words Per MinuteResearch SkillsQuality Issue DetectionDispute Management
Soft Skills
Interpersonal SkillsTactful CommunicationConflict Resolution
Tools & Technologies
Microsoft Office
Industry Keywords
Tolling ExceptionsBilling ProcessesAgency Reporting
About the role
Key responsibilities & impact- Assist with investigating tolling exceptions, identifying their causes, and categorizing them for billing.
- Enter dispute information manually or through system-assisted processes and research transactions based on established criteria.
- Perform extensive research and analysis using agency websites and customer communication follow-ups.
- Analyze transactions from multiple data sources to identify anomalies and potential patterns.
- Support processes and procedures related to disputes and agency reporting.
- Detect, document, and help correct quality issues.
- Complete other tasks as assigned by team leadership.
- Communicate actively with customers and agency representatives to manage expectations and resolve conflicts.
- Communicate tactfully and professionally in challenging situations.
- Relay information clearly and effectively, both verbally and in writing.
Requirements
What you’ll need- High school diploma or equivalent required.
- Proficiency with Microsoft Office required.
- Experience using Microsoft Access required.
- Strong knowledge of and proficiency with Microsoft Excel required.
- Strong understanding of basic computer programs and processes preferred.
- Ability to type at least 50 words per minute required.
- Strong interpersonal skills and the ability to communicate tactfully in challenging situations.
- Ability to detect, document, and correct quality issues.
- Effective written and verbal communication skills.
- Bilingual English/Spanish preferred.
Benefits
Comp & perks- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
- Company-wide bonus and commission plans.