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Rue La La

Member Services Agent

Rue La La

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe. Advocating for members, resolving issues, and ensuring positive service experiences.

Posted 6/29/2026full-timeRemote • Alabama, Arizona, District of Columbia, Florida, Kentucky, Maryland, Minnesota, Montana, Nevada, New Hampshire, New Jersey, North Carolina, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and professionalism while interacting with members through various channels. Proficient in navigating multiple systems and resolving inquiries effectively in a contact center environment.

Highest-signal resume keywords
Contact Center ExperienceE-Commerce KnowledgeFluency In EnglishProficient In Computer ApplicationsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ProfessionalismPositivityPersonality
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Luxury RetailOrder ModificationsReturnsTrackingComplex Situations

About the role

Key responsibilities & impact
  • Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
  • Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
  • Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.
  • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Requirements

What you’ll need
  • High School Diploma or equivalent
  • 1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years.
  • Proficient in relevant computer applications and able to navigate multiple systems simultaneously.
  • Must be fluent in English.

Benefits

Comp & perks
  • 401(k) participation
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • Stock options