Member Services Agent

Rue La La

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe. Advocating for members, resolving issues, and ensuring positive service experiences.

Posted 6/29/2026full-timeRemote • Alabama, Arizona, District of Columbia, Florida, Kentucky, Maryland, Minnesota, Montana, Nevada, New Hampshire, New Jersey, North Carolina, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.
Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Requirements

What you’ll need

High School Diploma or equivalent
1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years.
Proficient in relevant computer applications and able to navigate multiple systems simultaneously.
Must be fluent in English.

Benefits

Comp & perks

401(k) participation
Paid time off
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Stock options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProfessionalismPositivityPersonality

Certifications

High School Diploma Or Equivalent