Rue La La

Call Center Representative

• Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member.
• Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely.
• Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions.
• Serve as the final touchpoint for Members needing additional support.
• Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights.

Member Services, Contact Center Supervisor