Agent Supervisor

Acumen Fiscal Agent

Agent Supervisor managing Acumen agents and overseeing their support for individuals with disabilities. Responsible for contract compliance and team efficiency in Mesa, AZ.

Posted 7/28/2026full-timeMesa • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and contract compliance while effectively supporting clients throughout their lifecycle. Proficient in advanced computer skills, including Microsoft Word and Excel, with a strong emphasis on communication and integrity.

Highest-signal resume keywords

Customer Service ExperienceContract ComplianceLeadership and Supervisory SkillsAdvanced Computer SkillsEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceContract ComplianceProficient with 10 Key by TouchMicrosoft WordMicrosoft Excel

Soft Skills

Effective CommunicationHigh Standard of Integrity

Tools & Technologies

Dual MonitorsMultiple Applications

Industry Keywords

Self-Directed CommunityProcess ImprovementsClient Lifecycle Support

About the role

Key responsibilities & impact

Agents at Acumen embody the organization’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families.
Agents are responsible for growing Acumen’s presence in the self-directed community within their state.
Supporting clients through their lifecycle with the organization.
Ensuring contract compliance.
The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team.
Providing training when needed and identifying and implementing process improvements for increased efficiency of day to day operations.

Requirements

What you’ll need

At least 2 years of experience in customer service
At least 1 year of experience as an Acumen Agent
High school diploma, some college courses or a college degree preferred
Ability to communicate effectively both orally and in writing
High standard of integrity
Proficient with 10 key by touch
Knowledge of advanced computer skills to include Microsoft Word, and Excel
Experience working with dual monitors and multiple applications simultaneously

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off