Acumen Fiscal Agent

Client Services Representative

• Support clients (employers and employees) during their enrollment process
• Process related paperwork and manage electronic communication
• Accurate data entry using several databases simultaneously while meeting deadlines
• Establish, foster and grow relationships with clients and program contacts including third party organizations
• Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
• Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
• Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
• Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
• Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
• Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
• Manage a fluctuating volume of calls and emails
• Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
• Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
• Perform other work-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Client Services Agent

Accounts Receivable

• Accurate and timely preparation of electronic and/or hardcopy medical claims for a variety of funding sources
• Maintain, create, and update Excel spreadsheets for funding sources
• Import billings and post payments into accounting software within rigid timelines
• Determine and initiate action to resolve denied invoices and all ancillary collection processes
• Stay up to date and implement all contract changes and updates
• Develop and maintain good relationships with internal and external customers
• Provide feedback and suggestions for improved systems and efficiencies
• Maintain customer confidentiality
• Adhere to all accounting policies, procedures, and guidelines
• Perform other job-related duties as directed by the supervisor
• Research and problem solve independently on a case by case basis

Client Services Agent

Accounts Receivable Specialist