Administration

• Oversees the training for a portfolio of schools and owns identified programs
• Collaborates with the Portfolio Vice President to strengthen instruction and programmatic performance of each school
• Manages the launching of new schools; acting as liaison between school, regional and corporate staff
• Mentors and develops other Portfolio Academic Administrators and school-based Academic Administrators
• Maintains cross-state administrator knowledge; gaining versatile expertise
• Articulates, monitors, and delivers academic results
• Develops and coordinates new teacher onboarding materials, training, and support
• Develops and provides required training and professional development aligned with Playbook components

Portfolio Academic Administrator

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Lead all aspects of branch operations, ensuring exceptional patient care, regulatory compliance, financial performance, and team success
• Oversee daily operations under your assigned Medicare provider number (PTAN)
• Manage staffing and budgets
• Drive quality and compliance initiatives
• Foster a high-performing, engaged team
• Partner with business development to support census growth and strategic expansion
• Maintain strong relationships with executive leadership and branch teams

Home Health Administrator, RN

• Enters, updates, and audits system codes and tables to ensure alignment with approved HR processes and governance standards
• Reviews system data for completeness and identifies missing or inconsistent information, coordinating with the appropriate HR teams to request corrections
• Runs and monitors scheduled interfaces between HRIS and connected systems using established procedures, documents issues, and escalates interface failures or discrepancies to higher level HRIS or technical staff
• Serves as the primary point of contact for HRIS tickets and inquiries, responding to routine questions and escalating issues when appropriate
• Supports employee and manager self-service and HR user access by answering basic system navigation and access questions
• Fulfills basic data requests by providing standard information or directing requests to the appropriate HRIS Analyst or HR team
• Maintains report distribution lists and system-based user notifications as directed
• Processes standard access requests and system permissions following established controls and approvals
• Develops and maintains HRIS process documentation, standard operating procedures (SOPs), and reference materials
• Performs work under direct supervision, handling routine operational tasks and referring complex, non-standard, or escalated issues to higher-level HRIS staff

HRIS Administrator

• Conduct functions associated with contract management systems
• Ensure proper project documentation is created, shared and maintained throughout the life of the project
• Process equipment Purchase Order (PO), PO modification, Construction Service Agreement (CSA), Subcontract and Subcontract change order requests from Project Team
• Produce and provide to vendor/sub and track receipt of all equipment PO/CSA/Subcontract documents and associated Exhibits
• Indicate receipt of properly executed documents and acceptable COI's by updating document status to 'active'
• Assist in entering all approved certificates of insurance (COI's) received by vendor/sub
• Assist management and organization of folders within the Procurement folder on Egnyte
• Assist with upkeep of the Procurement/Supply Chain sharepoint site

Contract Administrator I

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Organizes and directs the day-to-day operations and maintains a liaison amongst the governing body/owner or personnel.
• Oversees the implementation and oversight of all patient care programs and achievement of both clinical and administrative outcomes.
• Oversees the financial performance of branches falling within the Administrator’s provider number.
• Implements an effective budgeting and accounting system that promotes the health and safety of the agency’s patients.
• Ensures adequate staffing levels at branch locations to meet patient needs.
• Ensures compliance of current Medicare, Medicaid, and third-party reimbursement regulations and changes.
• Identifies and reports potential payment/coverage problems.
• Supervises and coordinates utilization review activities.
• Participates in strategic development of Key Accounts, including participation in weekly, monthly, and quarterly review meetings, as needed.
• Ensures accuracy of all public information, materials, and activities.
• Maintains availability by phone as directed by company policy or regulatory requirement.
• Participates in on-call rotations as scheduled.
• Identifies need for changes in program and services, develops proposals for consideration by Area Vice President or other supervisors, as appropriate.
• Investigates complaints and problems, ensures problem resolution and correction of deficiencies, and reports results to the Area Vice President.
• Ensures all documentation is accurate, complete, timely and adheres to Medicare guidelines.
• Assures compliance with the requirements of state licensure, Medicare certification, and any other applicable oversight agencies through policy and procedure development, staff education, and ongoing monitoring activities.
• Oversees the development of and implementation of plan of corrections in conjunction with state, federal, internal, or other auditing or regulatory bodies.
• Assures all QAPI recommendations are followed in branch locations for improvement of patient care or operational needs.
• Directs all aspects of operations and care delivery in accordance with the mission and values, legal and regulatory requirements, payer and accreditation standards, customer expectations, and agency policy.
• Approves and submits time and attendance files to payroll for processing, including final review of inputs (e.g., visits, mileage, hours worked, etc.) and corresponding rates (e.g., hourly rate, mileage reimbursement rate, pay-per-point scale, etc.).
• Implements the organization’s strategic and growth-related plans.
• Conducts staff performance appraisals accurately and in accordance with Elara Caring policy.
• Develops emergency preparedness plans appropriate to their branch(es)
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
• Performs other duties/projects as assigned.

Administrator

• Serve as the primary point of contact for client inquiries, resolving routine issues and escalating complex matters as needed.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Assist in the preparation of loan documents, credit agreements, and other banking-related materials.
• Monitor account activity and follow up on discrepancies or required client actions.
• Support relationship managers with client onboarding, including collecting and verifying required documentation.
• Use operational platforms such as nCino and Salesforce to coordinate workflows and maintain accurate client records.
• Assist clients with loan payments, transfers, and account setup, ensuring appropriate authorization.
• Collaborate with internal teams such as underwriting, compliance, and operations to ensure timely delivery of client services.
• Maintain knowledge of bank products, including merchant services, treasury management, and wealth management.
• Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.

Commercial Client Administrator

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff
• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
• Utilize individualized analysis and the Plan of Care to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
• Manage the follow-up process by working with other departments, such as National Accounts
• Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements
• Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows

Coordinator, Patient Administration

• Review and process new trial and loan equipment requests
• Active role in Tobii Dynavox Trial Department phone queue
• Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
• Respond to customer inquiries regarding our loan programs
• Enter new customer loan requests into the Order Management database
• Regular follow up on late loans
• Monitor and report monthly trial and loaner transactions
• Assist with distribution and management of SC Demo and Trial inventories
• Assist Intake Team as needed
• Assist with inventory audits and updating database with current inventory locations
• Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
• Perform various other duties as assigned

Trial Administrator

• As a Testing Proctor you will receive training and administer Louisiana State assessments to Southern University Laboratory School students at various testing sites in Louisiana.
• Attend/complete required online training sessions and/or Test Administrator meetings
• Read the State and School Test Administration Manual and Test Administrator Directions for all tests you will administer
• Travel to test sites within assigned route
• Set up tables, chairs, and computer lab
• Maintain and confirm that all equipment is up to date and in working order
• Sign students into the test site
• Read Test scripts and follow all Louisiana State Test Security policies and procedures
• Actively monitor students while they are completing assessments (use of personal electronic devices is prohibited during student testing)
• Provide and maintain a safe and orderly testing environment
• Read/respond to various emails from Southern University Laboratory School within 24 hours
• Take attendance for the classroom and report absences to site coordinator
• Read instructions to students/answer questions

Test Administrator Proctor, Contractor

• Receive training and administer Louisiana State assessments to Southern University Laboratory School students at various testing sites in Louisiana.
• Attend/complete required online training sessions and/or Test Administrator meetings
• Read the State and School Test Administration Manual and Test Administrator Directions for all tests you will administer
• Travel to test sites within assigned route
• Set up tables, chairs, and computer lab
• Maintain and confirm that all equipment is up to date and in working order
• Sign students into the test site
• Read Test scripts and follow all Louisiana State Test Security policies and procedures
• Actively monitor students while they are completing assessments (use of personal electronic devices is prohibited during student testing)
• Provide and maintain a safe and orderly testing environment

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