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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on internal and external communication, alongside proficiency in managing office tasks and financial transactions. Familiarity with Microsoft Office tools and the ability to learn new systems are essential.
Highest-signal resume keywords
Customer Service ExperienceMoney Handling SkillsMicrosoft Word ProficiencyMicrosoft Excel ProficiencyExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceMoney HandlingDocument ManagementPayment ProcessingLog Maintenance
Soft Skills
Verbal CommunicationWritten Communication
Tools & Technologies
Microsoft OutlookIBM System
Certifications & Qualifications
High School DiplomaGED
About the role
Key responsibilities & impact- Provide excellent customer service to internal and external customers
- Process all office and mail payments
- Answer the phones with the standard company greeting
- Greet all walk-in customers
- Manage incoming and outgoing District mail
- Track agent postage as part of the District mail pay process
- Maintain a daily log of all documents
Requirements
What you’ll need- High school diploma or GED
- Two to three years’ experience providing customer service
- One to two years’ experience handling money and accurately making change for customers
- Knowledge of Microsoft Word, Outlook and Excel
- Excellent communication skills both verbally and in writing
- Ability to learn the proper functions of the IBM system
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities