Citizens

Administration

• Provide excellent customer service to internal and external customers
• Process all office and mail payments
• Answer the phones with the standard company greeting
• Greet all walk-in customers
• Manage incoming and outgoing District mail
• Track agent postage as part of the District mail pay process
• Maintain a daily log of all documents

Office Administrator

Accounting Manager

• Maintain Premium Master Record based on information from customers and departments
• Reconcile and balance premium accounting transactions daily
• Process and record any returned premium transactions
• Monitor premium receipts, including wire transfers
• Assess and resolve premium accounting discrepancies
• Assist with monthly balance sheet reconciliations

Accounting Specialist

Data Analyst

• Analyze business data to identify trends, patterns, and actionable insights that support strategic decision-making.
• Translate complex data into clear, meaningful insights for stakeholders at all levels.
• Provide data-driven recommendations to improve operational efficiency and business outcomes.
• Develop, track, and refine key performance indicators (KPIs) and metrics aligned with organizational goals.
• Design, build, and maintain dashboards and reports to support ongoing business monitoring.
• Ensure data accuracy, consistency, and integrity across all reporting deliverables.
• Partner with cross-functional teams to support strategic initiatives and business objectives.
• Provide analytical leadership and guidance on projects requiring data insights.
• Collaborate with stakeholders to understand business needs and translate them into reporting and analysis solutions.
• Lead the design and continuous improvement of dashboards and reporting tools to enhance usability and clarity.
• Recommend innovative approaches to visualize data for executive and operational audiences.
• Ensure reporting outputs effectively communicate insights and drive action.
• Support executive leadership (including C-suite stakeholders) with high-level analysis and insights.
• Contribute to strategic planning by providing data-backed perspectives and recommendations.
• Help drive critical business decisions through timely and accurate data reporting.
• Apply creative and critical thinking to identify new ways to leverage data for business value.
• Operate with a high degree of autonomy to develop solutions and improve processes.
• Contribute to the growth and foundation of the data analytics function within the organization.
• Play a key role in shaping and building a growing data analytics department.
• Deliver measurable impact through data initiatives that support company growth and stability.
• Influence business outcomes through actionable insights and strong analytical thinking.