Citizens

Data Analyst

• Analyze business data to identify trends, patterns, and actionable insights that support strategic decision-making.
• Translate complex data into clear, meaningful insights for stakeholders at all levels.
• Provide data-driven recommendations to improve operational efficiency and business outcomes.
• Develop, track, and refine key performance indicators (KPIs) and metrics aligned with organizational goals.
• Design, build, and maintain dashboards and reports to support ongoing business monitoring.
• Ensure data accuracy, consistency, and integrity across all reporting deliverables.
• Partner with cross-functional teams to support strategic initiatives and business objectives.
• Provide analytical leadership and guidance on projects requiring data insights.
• Collaborate with stakeholders to understand business needs and translate them into reporting and analysis solutions.
• Lead the design and continuous improvement of dashboards and reporting tools to enhance usability and clarity.
• Recommend innovative approaches to visualize data for executive and operational audiences.
• Ensure reporting outputs effectively communicate insights and drive action.
• Support executive leadership (including C-suite stakeholders) with high-level analysis and insights.
• Contribute to strategic planning by providing data-backed perspectives and recommendations.
• Help drive critical business decisions through timely and accurate data reporting.
• Apply creative and critical thinking to identify new ways to leverage data for business value.
• Operate with a high degree of autonomy to develop solutions and improve processes.
• Contribute to the growth and foundation of the data analytics function within the organization.
• Play a key role in shaping and building a growing data analytics department.
• Deliver measurable impact through data initiatives that support company growth and stability.
• Influence business outcomes through actionable insights and strong analytical thinking.

Marketing

• Develop and implement comprehensive marketing communication strategies to support business objectives, brand awareness, and customer engagement.
• Create high-quality content, including brochures, email campaigns, newsletters, press releases, blog posts, and video scripts, tailored to various audiences (policyholders, partners, stakeholders).
• Strengthen the company’s brands by maintaining brand consistency and integrity in all marketing materials.
• Lead marketing campaigns to promote life insurance products and services.
• Work closely with cross-functional teams, including sales, underwriting, strategy, and compliance, to ensure cohesive marketing strategies.
• Monitor, analyze, and report on the effectiveness of communication strategies and campaigns.
• Develop reports and presentations on competitive analysis for stakeholders and the leadership team.

Senior Marketing Specialist

System Administrator

• Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
• Support Microsoft Entra ID (Azure AD) user lifecycle management (joiners, movers, leavers)
• Perform password resets, MFA troubleshooting, and access changes following least-privilege principles
• Assist with file shares, NTFS permissions, and access reviews
• Assist with administration and support of Windows-based virtual machines (on prem and/or cloud)
• Perform routine VM tasks such as: User access changes, Service restarts, Patch coordination, Basic performance and availability checks
• Assist with VM provisioning, decommissioning, and documentation under senior oversight
• Support day-to-day administration of enterprise SaaS platforms
• Provide on-site support for Windows laptops and desktops
• Assist with Microsoft 365 services
• Perform basic network troubleshooting
• Respond to incidents and service requests through the IT ticketing system
• Maintain accurate system, VM, and SaaS documentation
• Work closely with IT Support, Network Administration, Security, and Application Owners

IT System Administrator I

Financial Planning and Analysis

• Overseeing all financial reporting and analysis functions
• Ensuring financial statements are accurate and timely
• Identifying trends in financial performance and providing recommendations
• Reviewing all documentation to develop and improve internal controls
• Managing quarterly tax provisions and annual income tax returns
• Creating and maintaining financial reporting calendar
• Coordinating with finance team to review information and forecasts
• Monitoring changes in accounting standards and ensuring compliance

VP, Financial Reporting

Claims Specialist

• Correspond with agents, policyholders, hospitals, doctors, attorneys, beneficiaries and claimants for information regarding the claim via email or phone call
• Correspond with customers for resolutions of concerns through outgoing calls or written communications
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested
• Review policy contracts and determine if coverage is applicable
• Review and prepare claims for processing; maintain claims information in the claims app
• Determines base payment by referring to policy coverage and limits, and determines course of action (i.e., payment, further investigation or denial)
• Process verifications and manage the verification inventory
• Assess, research and correct claims discrepancies, collaborate with other members of the team as needed
• Meet and maintain the minimum qualitative standards for an International Claims Analyst I