Account Manager

• Serve as the primary liaison with assigned clients
• Work within Zotec departments to optimize Revenue Cycle Management results
• Proactively communicate with clients to shape RCM goals and expectations
• Provide reimbursement analysis and management reporting
• Advise clients on industry and regulatory trends impacting their practice
• Inform clients of Zotec’s role in navigating healthcare challenges
• Maintain an in-depth understanding of assigned clients’ business needs and RCM goals
• Conduct client meetings to review RCM performance and practice trends
• Educate client groups on the benefits and capabilities of Zotec
• Keep organization informed regarding client satisfaction and feedback

Client Relationship Manager, Radiology

• Managing a portfolio of SMB customers, driving retention, renewals, and account growth
• Building trusted relationships with key stakeholders and acting as the primary post-implementation contact
• Conducting regular business reviews to understand customer goals, product adoption, and account health
• Identifying upsell, cross-sell, and upgrade opportunities that maximise customer value and business outcomes
• Developing retention strategies for at-risk accounts and executing plans to minimise churn
• Providing best practice guidance and workflow recommendations to help customers maximise their Bullhorn investment
• Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience
• Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

SMB Account Manager

• Drive outcomes across our most strategic partners
• Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.
• Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.
• Improve partner productivity and performance above the broader ecosystem.
• Lead, coach, and develop a team of 3–6 Major PAMs.
• Set a high bar for account management, planning, and execution.
• Help each team member grow into a stronger, more strategic operator.
• Build and maintain strong relationships with partner executives, including the C-suite.
• Drive the annual planning process with each major partner.
• Hold both the team and partners accountable for execution.
• Raise the quality and consistency of QBRs across the team.
• Drive forecast accuracy and pipeline quality across major partners.
• Represent the needs of top partners within Acumatica.

Senior Director, Partner Account Management – North America

• Build and maintain strong relationships with customer champions and key stakeholders
• Serve as the primary point of contact for all client concerns, needs, and strategic discussions
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling
• Develop comprehensive understanding of client business goals and map our solutions to their needs
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Maintain accurate client records and track contract updates, renewals, and account health
• Generate regular progress reports for clients and internal leadership
• Proactively address client challenges and develop tailored solutions
• Lead renewal meetings and participate in strategic business reviews
• Communicate expansion opportunities to the sales team and support deal progression

• Build and own Tremendous’ partner-led growth motion from the ground up, starting with the creation of a referral partner program that becomes a scalable growth channel.
• Develop and deepen relationships with referral partners and Platform Clients that drive meaningful pipeline and revenue.
• Establish clear positioning, enablement, and GTM alignment so partners know when, how, and why to bring Tremendous into deals.
• Create programs and incentives that keep partners engaged and consistently referring business.
• Serve as the connective tissue between partners and internal teams, ensuring tight coordination across Sales, Marketing, Product, and RevOps.
• Identify where structure, tooling, or process is missing and create it to help partners succeed at scale.
• Use data and feedback from the field to prioritize opportunities, refine strategy, and guide investment in the partner ecosystem.

Director of Partnerships

• Drive new business by introducing Vio's suite of solutions to tech and e-commerce partners across North America.
• Take ownership of our existing prospects pipeline and convert prospects into active, long-term partners.
• Uncover new use cases and solutions by listening closely to partner needs, and work cross-functionally to shape what we build next.

Head of Partnerships

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
• Serve as the primary executive relationship owner post-sale.
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
• Lead commercial negotiations for renewals and upsells.
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success.
• Act as the customer's advocate internally.
• Identify and manage risk proactively.
• Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Collaborate with the Account Executive team to ensure seamless handoffs.

Global Account Manager

• Contribute directly to Global Partnership success by engaging a portfolio of global donors.
• Prepare high-quality impact reports that clearly demonstrate project outcomes and social impact.
• Work closely with the Global Grants Lead to ensure all impact data is accurate and reports are submitted on time.
• Provide regular updates to internal and external stakeholders on project progress and challenges.
• Collaborate closely with functional and country teams to ensure project success.
• Lead a portfolio of funder accounts, acting as the primary point of contact for donors (as appropriate), functions, and country teams, addressing their needs in a timely manner.
• Coordinate with country and functional teams in an efficient and effective way to compile funder reports, ensure project progress and get to resolution on challenges quickly.
• Proactively identify challenges and/or delays and address them effectively with a solution-oriented mindset.
• Prepare and execute timelines for report submissions, accounting for rounds of reviews, iterations, and potential platform issues.
• Draft impact reports and presentations for funders that are compelling and accurate (with the Global Grants Lead), requiring minimal oversight.

Global Partnerships Manager – Secondee

• Develop and execute GRUBBRR's channel strategy and long-term partner vision.
• Build scalable partner programs, incentives, onboarding frameworks, and engagement models.
• Establish partner tiers, certifications, performance metrics, and partner success criteria.
• Develop repeatable processes for partner recruitment, enablement, co-selling, and ongoing growth.
• Create partner business plans designed to drive long-term mutual success.
• Identify, recruit, and onboard new channel partners throughout North America.
• Develop relationships with Value Added Resellers (VARs), POS dealers, payment providers, systems integrators, consultants, referral partners, and strategic technology partners.
• Build and maintain a robust pipeline of prospective partners.
• Negotiate partnership agreements and business terms.
• Represent GRUBBRR at industry events, trade shows, and partner conferences.
• Lead onboarding and training efforts for new partners.
• Ensure partners are equipped to effectively position, sell, deploy, and support GRUBBRR solutions.
• Conduct regular business reviews and growth planning sessions with key partners.
• Drive partner engagement and accountability through measurable performance goals.
• Provide market intelligence and partner feedback to influence product direction and go-to-market strategy.

Account Manager jobs in North America

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