Senior Director, Partner Account Management – North America

Acumatica

Senior Director managing key partner accounts for Acumatica, a leader in cloud ERP solutions. Leading team performance and partner relationships to drive revenue growth and customer satisfaction.

Posted 6/19/2026full-timeRemote • Washington • 🏈 Anywhere in North AmericaSenior💰 $200,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive outcomes across our most strategic partners
Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.
Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.
Improve partner productivity and performance above the broader ecosystem.
Lead, coach, and develop a team of 3–6 Major PAMs.
Set a high bar for account management, planning, and execution.
Help each team member grow into a stronger, more strategic operator.
Build and maintain strong relationships with partner executives, including the C-suite.
Drive the annual planning process with each major partner.
Hold both the team and partners accountable for execution.
Raise the quality and consistency of QBRs across the team.
Drive forecast accuracy and pipeline quality across major partners.
Represent the needs of top partners within Acumatica.

Requirements

What you’ll need

Bachelor’s degree in Business, Management, or related field required
MBA or advanced degree preferred
10+ years of people leadership experience leading teams in partner management, account management, or similar roles
Experience working with complex B2B solutions (ERP experience strongly preferred)
Deep expertise managing and growing strategic partner relationships
Strong operator—comfortable with planning, forecasting, and driving accountability
Able to work effectively at the executive level, both internally and with partners
Direct sales experience is a plus.

Benefits

Comp & perks

healthcare benefits (medical, dental and vision insurance for you and your dependents)
employer paid Short-Term/Long-Term Disability and Basic life coverage
401(k) plan with company match
Flexible time off
sick and safe leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B solutionsERPaccount managementpartner managementplanningforecastingrevenue growthcustomer satisfactionNPSchurn

Soft Skills

leadershipcoachingrelationship buildingstrategic thinkingaccountabilitycommunicationteam developmentexecutionoperational excellencecustomer-first approach

Certifications

Bachelor’s degreeMBA