Global Account Manager

Upbound

Global Account Manager handling enterprise accounts for Upbound post-sale adoption and success. Develop growth strategies and build executive relationships across global accounts.

Posted 6/10/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
Serve as the primary executive relationship owner post-sale.
Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
Lead commercial negotiations for renewals and upsells.
Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success.
Act as the customer's advocate internally.
Identify and manage risk proactively.
Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
Collaborate with the Account Executive team to ensure seamless handoffs.

Requirements

What you’ll need

A minimum of 6-8 years of relevant work experience.
A proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
A background in cloud, infrastructure, platform, or developer tooling.
Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
Strong commercial acumen.
Experience with value-based selling frameworks.
Excellent communication skills.
Strong program management and organization skills.
A customer-first mindset balanced with healthy business instincts.
Comfort operating in a fast-moving, early-stage environment.

Benefits

Comp & perks

Health insurance
Competitive salary
Flexible working hours
Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcommercial negotiationsvalue-based sellingprogram managementcloudinfrastructureplatformdeveloper toolingnet revenue retentionexpansion targets

Soft Skills

communicationorganizationalcustomer-first mindsetcommercial acumenrelationship managementrisk managementadvocacycollaborationleadershipadaptability