Upbound

Account Manager

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
• Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
• Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
• Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
• Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed.
• Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

Global Account Manager

• Own a portfolio of global enterprise accounts
• Serve as the primary executive relationship owner post-sale
• Develop and execute account plans
• Lead commercial negotiations for renewals and upsells
• Drive platform adoption and usage
• Act as the customer's advocate internally
• Identify and manage risk proactively
• Represent Upbound at customer Quarterly Business Reviews

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention and expansion targets
• Serve as the primary executive relationship owner post-sale
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities
• Lead commercial negotiations for renewals and upsells
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success
• Act as the customer's advocate internally
• Identify and manage risk proactively
• Represent Upbound at customer Quarterly Business Reviews, Executive Business Reviews, industry conferences, and on-site visits
• Collaborate with the Account Executive team

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
• Serve as the primary executive relationship owner post-sale.
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
• Lead commercial negotiations for renewals and upsells.
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success.
• Act as the customer's advocate internally.
• Identify and manage risk proactively.
• Represent Upbound at customer Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Collaborate with the Account Executive team to ensure seamless handoffs.