Job Level
Mid-LevelSenior
About the role
- Ensure the customer journey and experience is best-in-class through responding to and interacting with customers across social platforms and email communication.
- Establish excellent knowledge of brands and their product ranges so that customers receive best-in-class responses with full information.
- Work directly with Brand Engagement Director to address any complex queries from customers and ensure these are handled seamlessly.
- Manage influencer/creator campaigns to support overall marketing goals
- Keep records of customer interactions, transactions, comments and complaints.
- Monthly reporting to the wider brand team on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always governing ongoing strategies.
- Week to week reporting on defective stock issues and managing replacement stock send-outs to drive brand love.
- Support/Lead our overseas based customer service team and ensure their quality is at the ZURU standards
Requirements
- You studied Marketing, Business or related field
- You have related experience in community management, customer service, social media or equivalent
- Excellent verbal communication, writing skills and interpersonal skills
- Your passionate about social media management and marketing
- You have genuine interest on cross-functional and cross-collaborative work
- You have the ability to multi-task and stay organised to manage competing priorities
- You are excited to contribute to our dynamic office culture (Onsite role in Auckland)