USAA

Intermediate Digital/Technical Product Manager – Personalization

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $77,120 - $147,390 per year

Job Level

JuniorMid-Level

About the role

  • Support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
  • Collaborate with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings
  • Designs and drive implementation of multi-platform technology and digital solutions
  • Optimizes and improves existing products and experiences across all channels and platforms to drive KPIs and KRIs
  • Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
  • Leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
  • Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders
  • Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals
  • Finds areas of opportunity and solves for customer pain points to inform and support team members
  • Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
  • Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products
  • Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
  • 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
  • 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
  • Experience developing presentations to communicate complex concepts to a diverse audience
  • Knowledge of Agile Methodology
  • Validated experience refining agile features for complex platforms (preferred)
  • Strong UX understanding leading to exceptional end to end digital experiences (preferred)
  • Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes (preferred)
  • Experience driving alignment in matrixed organizations (preferred)
  • Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) (preferred)
  • Solid eye for business with direct experience in financial product verticals such as banking and insurance (preferred)
  • USAA does not provide visa sponsorship for this role; do not apply if you will need immigration support