Technical Product Manager

• Support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
• Collaborate with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings
• Designs and drive implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences across all channels and platforms to drive KPIs and KRIs
• Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
• Leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
• Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders
• Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals
• Finds areas of opportunity and solves for customer pain points to inform and support team members
• Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
• Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products
• Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

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