Zotec Partners

Medical writer

• Perform concurrent and retrospective review of the medical record
• Educate clinicians to ensure the documentation accurately reflects the condition(s) and treatment(s) of the patient
• Respond to coding queries and contribute to the development and training of coding staff
• Communicate and educate providers concerning accurate clinical documentation
• Collaborate with healthcare professionals to ensure accurate documentation in the medical record
• Educate Emergency Medicine providers regarding clinical documentation improvement
• Partner with coding professionals to ensure accuracy of diagnostic and procedural data
• Review/audit of medical records to determine correct coding and corrective action plans
• Provide ongoing training including coding updates and refresher topics
• Address client issues/questions regarding coding
• Assist in new client start-ups from a coding documentation perspective
• Perform special audits as requested
• Work as an involved team member with the goal of achieving excellent coding accuracy

Clinical Documentation Manager

General

• responsible for processing incoming payments and correcting payment issues with banks and insurance carriers
• effective at communicating with Banks, Clients, Attorneys and Patients to resolve depositing issues

Payment Processing Specialist

Accounts Receivable

• Provide workflow support to the AR team to help meet or exceed key performance indicators
• Support the development and implementation of any needed procedures to help maintain a streamlined, efficient organization
• Support the development AR Specialists through training, empowerment, delegation and mentoring
• Meet or exceed client deadlines and expectations
• Manage new projects and client practices to ensure success in meeting objectives
• Contribute to organizational success through sharing of knowledge and successes with operations team peers
• Complete other duties as assigned

AR Supervisor

Investigator

• Extensive investigations into patient accounts that may require refunds
• Utilize knowledge of all carrier types, including commercial and governmental
• Apply high-level understanding of medical accounts receivable
• Other duties as assigned

Account Investigator, Refunds

Account Manager

• Serve as the primary liaison with assigned clients
• Work within Zotec departments to optimize Revenue Cycle Management results
• Proactively communicate with clients to shape RCM goals and expectations
• Provide reimbursement analysis and management reporting
• Advise clients on industry and regulatory trends impacting their practice
• Inform clients of Zotec’s role in navigating healthcare challenges
• Maintain an in-depth understanding of assigned clients’ business needs and RCM goals
• Conduct client meetings to review RCM performance and practice trends
• Educate client groups on the benefits and capabilities of Zotec
• Keep organization informed regarding client satisfaction and feedback

Client Relationship Manager, Radiology

• Serve as the primary liaison with assigned clients
• Work within Zotec departments to optimize Revenue Cycle Management results
• Work proactively with clients to shape RCM goals and expectations
• Provide reimbursement analysis and management reporting
• Advise clients of industry and regulatory trends
• Inform clients of Zotec’s role in helping navigate healthcare challenges
• Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals
• Review and analyze RCM metrics to assess and optimize performance
• Conduct client meetings to review RCM performance, practice trends
• Educate client groups on the benefits, capabilities, and value proposition of Zotec
• Communicate with client groups regarding open items, opportunities, and status of special projects
• Maintain industry knowledge by taking advantage of internal and external education

Clinical Documentation Manager

Payment Processing Specialist

AR Supervisor

Account Investigator, Refunds

Client Relationship Manager, Radiology

Client Relationship Manager – ED