Account Investigator, Refunds

Zotec Partners

Account Investigator in Refunds team analyzing patient accounts for healthcare billing. Collaborating with a remote team to resolve credit balances efficiently.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Extensive investigations into patient accounts that may require refunds
Utilize knowledge of all carrier types, including commercial and governmental
Apply high-level understanding of medical accounts receivable
Other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent required
Ability to understand, analyze and interpret medical billing documentation and data
Physician billing experience in AR, Refunds, or Payments
Strong organizational and interpersonal communication skills, both verbal and written
Ability to understand critical issues and bring appropriate resolution through problem solving and attention to detail
Ability to prioritize workload and meet specific goals and objectives
Professional discretion and independent judgment in day-to-day work
Ability to collaborate effectively within a team setting

Benefits

Comp & perks

Enjoy a network of highly experienced professionals
Autonomy in work environment
Resources and backing from professionals

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medical Billing Documentation AnalysisAccounts Receivable ManagementRefund ProcessingPayment Processing

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProfessional DiscretionTeam Collaboration