Client Relationship Manager – ED

Zotec Partners

Client Relationship Manager optimizing healthcare Revenue Cycle Management by serving as primary liaison with clients. Collaborating with internal teams to enhance client satisfaction and RCM performance.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison with assigned clients
Work within Zotec departments to optimize Revenue Cycle Management results
Work proactively with clients to shape RCM goals and expectations
Provide reimbursement analysis and management reporting
Advise clients of industry and regulatory trends
Inform clients of Zotec’s role in helping navigate healthcare challenges
Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals
Review and analyze RCM metrics to assess and optimize performance
Conduct client meetings to review RCM performance, practice trends
Educate client groups on the benefits, capabilities, and value proposition of Zotec
Communicate with client groups regarding open items, opportunities, and status of special projects
Maintain industry knowledge by taking advantage of internal and external education

Requirements

What you’ll need

Bachelor’s degree with a concentration in Business Management or Accounting; graduate level degree preferred
Minimum 3 years’ experience in a medical billing client service role, Emergency Department preferred
Basic knowledge of CPT and ICD coding, MIPS, industry trends
Ability to confidently interpret RCM data and communicate results, trends and opportunities to clients
Expertise in Microsoft Office suite of products
Excellent analytical, communication and organizational skills
Ability to facilitate meetings with groups of physicians and practice stakeholders
Ability to work in a team environment

Benefits

Comp & perks

Collaborative culture
Professional growth
Holistic wellness
Community involvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CPT codingICD codingMIPSRevenue Cycle Managementdata analysisreporting

Soft Skills

communicationanalytical skillsorganizational skillsteamworkfacilitation

Certifications

Bachelor’s degreegraduate level degree