Technical Delivery Manager III
ZoomInfo
SFDC
Technical Delivery Manager III
ZoomInfo
full-time
Posted on:
Location Type: Hybrid
Location: Waltham • Massachusetts, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $74,200 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Manage end-to-end technical implementation of ZoomInfo solutions within client systems, focusing on CRM/MAT environments
- Serve as both project manager and strategic consultant during onboarding and implementation phases
- Drive standardization in procedures and enhance delivery efficiency while identifying revenue growth opportunities
- Lead high-level technical discussions on topics including: data orchestration, API’s, data transformation, data hygiene, OAuth setup, and CRM workflows
- Assist and contribute to technical documentation, including requirements and project plans
- Troubleshoot and resolve technical issues, escalating product defects to Development and Engineering teams when necessary
- Enable clients to maximize solution benefits through best practices and innovative thinking
- Collaborate cross-functionally with leadership and stakeholders to align efforts with enterprise and strategic customer needs
- Design and deliver custom data management solutions that meet or exceed client expectations
- Collaborate with internal teams across Sales, Client Support, QA Engineering, and Product Management
- Other related duties as assigned
Requirements
- 5+ years of experience in technology implementation, preferably in data and/or SaaS applications
- 2+ years of experience managing projects (customer facing projects, onboarding, training, etc)
- Strong knowledge of CRM and Marketing Automation Tools (Salesforce, HubSpot, Marketo, Eloqua, Pardot, Dynamics)
- SFDC Admin certification preferred
- Proven experience in technical advisory roles (Solution Consultant/Architect, Technical Account Manager, Implementation Manager, Sales/Marketing Operations)
- Excellent problem-solving abilities with strong analytical and troubleshooting skills
- Outstanding communication skills, both written and verbal
- Strong business acumen with the ability to translate requirements into effective solutions
- Experience working directly with enterprise-level clients
- Demonstrated ability to manage multiple projects independently
- Team-focused mindset with an emphasis on attention to detail and quality
- High capacity to learn new technical concepts and applications
Benefits
- Incredibly strong onboarding program - be set up for success in your first 90 days
- Ongoing training to help you grow
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more
- Hybrid work (minimum three days per week from Waltham, MA or Vancouver, WA office locations)
- Holistic mind, body and lifestyle programs designed for overall well-being
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data orchestrationAPIdata transformationdata hygieneOAuthCRM workflowstechnology implementationdata management solutionsSaaS applicationsproject management
Soft skills
problem-solvinganalytical skillstroubleshootingcommunication skillsbusiness acumenattention to detailteam-focused mindsetindependent project managementinnovative thinkingcollaboration
Certifications
SFDC Admin certification
