Senior Program Manager, Business Operations
Zillow
SQLTableau
Channel Business Operations Specialist
Ivanti
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudSFDC
About the role
- Channel Business Operations Specialist implementing and streamlining processes related to interactions with channel partners
- Perform system/configuration tasks supporting Sales Business Processes with focus on Channel systems
- Own documentation and process mappings; manage script/template library
- Deliver tools/process enablement including demo recordings and "train the trainer" sessions
- Manage business user requests, queries and issues for Channel and assigned systems/processes
- Approved IT Requestor for enhancements and projects; capture requirements, define acceptance criteria and perform UAT
- Oversee project lifecycle for Channel system changes including tool expansion, migration and replacement
- Track adoption, usage and compliance for Channel processes and systems
- Maintain high-level awareness of related team systems and processes outside Channel SME area
- Keep up to date with new technologies and industry trends to drive continual Channel systems improvement
- Work flexibly to maximize interactions with global stakeholders; follow-the-sun coverage and occasional weekend support compensated by time off in-lieu
Requirements
- Bachelor’s degree in business or computer related field
- 5+ years’ experience managing multi-tiered partner eco system tools/processes for a software or hi-tech company operating globally
- Sales operations or partner program management experience is a plus
- Proven track record designing and implementing Channel-focused business processes and tooling
- Proven track record leading change initiatives including system migrations and integrations across multi-layered Channel structures
- Minimum 5+ years advanced experience with Salesforce Sales, partner-focused Experience Cloud, and ancillary applications
- Salesforce Admin Certification preferred; Admin Certification(s) for assigned tools such as Salesforce.com CRM, CPQ, etc.
- Experience with channel solutions including EDI and partner web stores like AppDirect
- Excellent interpersonal and influencing skills at individual and management levels
- Creative thinker with analytical mindset and strong problem-solving skills
- Strong project management and organizational skills; attention to detail and flexibility
- Proven ability to manage change and diffuse difficult situations
- High dependability, integrity, autonomy and ability to self-motivate and prioritize
- Experience applying AI-based tools or solutions is a plus
- Supervisory experience in Channel Operations is a plus
