Global MarTech Operations Analyst
Qlik
SFDC
Manager, Client Success Engineering
Rithum
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on Rithum’s platform
- Oversee onboarding execution across your team, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations
- Maintain a strong quality bar by enforcing consistent standards, identifying blockers early, and ensuring proper resolution and escalation processes
- Foster client trust through clear, proactive communication and support, serving as an escalation point for key onboarding or technical issues
- Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs
- Ensure the CSE team has the training, tools, and support required to execute effectively and grow in their technical capabilities
- Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance
- Monitor team performance and ensure accountability for deliverables, timelines, and quality standards
- Build and maintain a culture of collaboration, client advocacy, and solution-oriented thinking
- Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams
Requirements
- 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or ecommerce environment
- 2+ years of experience managing or mentoring team members
- Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment.
- Demonstrated ability to manage technical onboarding workflows and lead client communications
- Strong organizational skills and attention to detail, with the ability to manage multiple onboarding efforts simultaneously
- Proactive problem-solver with strong decision-making skills and a client-centric mindset
- Effective communicator across phone, video, and written channels
- Proficient with Microsoft Excel and comfortable working with structured data
- Bachelor’s degree in a related field (preferred)
- Experience with Salesforce.com or similar CRM and ticketing platforms (preferred)
- Familiarity with product data management, ecommerce ecosystems, or technical onboarding workflows (preferred)
