Customer Success Engineer
CARTO
CloudSQL
Senior Customer Success Engineer
ArmorCode Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
PMPPython
About the role
- Drive Customer Outcomes: Understand and drive the end-to-end value realization journey (including onboarding as needed, adoption and usage) —ensuring each customer achieves their defined business objectives and time-to-value goals.
- Technical Ownership: Configure platform and integrations, automate workflows, and optimize the setup for performance, scalability, and security.
- Accelerate Adoption & ROI: Own technical part of success plans and measurable adoption milestones for your assigned customers. Track product utilization, health scores, and usage telemetry to proactively identify expansion opportunities.
- Data Accuracy & Insight: Maintain high-quality customer data across systems. Use dashboards and telemetry to derive insights, identify friction points, and present actionable recommendations.
- Customer Advocacy & Enablement: Partner with Customer Success Managers to deliver technical enablement sessions, share best practices, and empower customer admins and end users to self-serve effectively.
- Cross-Functional Collaboration: Act as the voice of the customer within Product, Engineering, and Support. Translate customer feedback into well-documented requirements, user stories, and enhancement requests that drive roadmap alignment.
- Issue Resolution & Continuous Improvement: Own escalations end-to-end, ensuring timely triage and root cause resolution. Build runbooks and automations to reduce repeat issues and improve scale.
Requirements
- 8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment.
- Experience of working with Software as a Service (SaaS,) preferably a Security Software Company.
- Excellent communication skills and enjoyment in working with customers directly
- Experience leading a team in a rapidly growing and changing environment with a track record of success.
- Experience with Python Scripting and leveraging APIs for workflow automation
- Excellent problem solver who can thrive in an unstructured environment
- Bachelor's degree in computer science or related degree and CISSP, CISM, OSCP, PMP, is a huge plus.
Benefits
- Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
- Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
- Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
- Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
- Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
- Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
- Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonSaaSAPIworkflow automationdata analysisperformance optimizationscalabilitysecurity
Soft skills
communicationproblem solvingcustomer advocacycollaborationleadershipadaptability
Certifications
CISSPCISMOSCPPMP
