Technical Customer Success

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
• Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
• Help champion an environment for ongoing strategic customer success
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions

Senior Customer Success Engineer, CST/MST

Customer Success Engineer

Senior Technical Customer Success Manager

Customer Success Engineer, Strategic

Customer Success Engineer

Technical Customer Success Manager