Senior Customer Success Engineer
Rasa
CloudKubernetesPython
Senior Customer Success Engineer, CST/MST
Rasa
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $175,000 per year
Job Level
Senior
Tech Stack
CloudKubernetesPython
About the role
- Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
- Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
- Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
- Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
- Help champion an environment for ongoing strategic customer success
- Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
- Participate in Rasa internal training and education sessions
Requirements
- Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
- Experience serving as part of a key customer leadership team, working with technical and business decision-makers
- Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
- Nice to have experience managing on-prem licensed software solutions
- Ability to act as an industry-encouraging leader in both customer meetings and public settings
- Fluent in English, but any other languages are a plus.
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development & 6 paid education days to help you grow within your role
- Unlimited PTO + paid sick leave + paid public holidays
- A Macbook, and other tech to help you to do your job
- We have regular remote team events, as well as an annual company-wide offsite
- Health benefits (via TriNet)
- 401(k) contribution with up to 4% match
- Equity options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Rasaconversational AINLPLLMPythonFull StackKubernetesDevOpson-prem licensed software
Soft skills
customer successtechnical guidancestrategic adviceissue resolutionconsultative advicecommunicationleadershipcollaboration
