Rasa

Technical Customer Success

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
• Support customers through reactive issue resolution, escalating to other teams when necessary.
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions.

Senior Customer Success Engineer

Business Development Rep

• Representing the Rasa brand and providing an exceptional experience for our prospects.
• Researching accounts, identifying leads, and tenaciously qualifying new opportunities.
• Consistently maintaining a high volume of activity including outbound calls, emails, & social.
• Accurately tracking interactions and pipeline generation information in Salesforce.
• Evangelizing Rasa’s platform, mission, and vision.
• Collaborating with sales, marketing, and demand generation to optimize the sales funnel and build our sales pipeline efficiently.
• Consistently exceeding quota targets.

Senior Business Development Representative, Outbound

Senior Business Development Representative, Outbound – EMEA

Customer Success Manager

• Establish strong, scalable customer relationships that drive adoption, retention, and expansion
• Lead a world-class team of Customer Success Managers (CSMs) and partner deeply with Engineering-led Customer Success Engineers (CSEs) and Forward Deployed Engineers (FDEs)
• Direct accountability for protecting and growing our Enterprise ARR
• Implement and enforce a rigorous "Success Criteria" mandate
• Optimize the "Internal Knowledge Transfer" (IKT) process
• Drive the team to achieve 90-Day ROI Focus milestones
• Partner with CSEs to manage the "Technical Red Flag" system
• Define a standardized renewal motion with fixed cadence

Director of Customer Success

Backend Engineer

• Lead architecture and technical design for major features in Hello Rasa — the developer playground that gives engineers a fast, code-first path into building production-grade AI agents with CALM
• Drive product discovery alongside PMs and Designers — proactively identifying problems and shaping solutions before they're handed to you
• Make decisions under ambiguity: break down complex, uncertain projects into clear milestones and move the team forward without waiting for perfect requirements
• Set the standard for code quality through rigorous code reviews, sharp documentation, and a sustained commitment to engineering excellence
• Navigate and improve our tech stack: Python 3, Fly.io, Redis, RabbitMQ, Postgres, GitHub Actions, AWS, Kubernetes, and related frameworks
• Balance pragmatism and correctness: solve user problems without over-engineering; know when to optimize and when to ship

Software Engineer, Python

• Quickly qualifying and routing high-intent leads to Account Executives
• Driving speed-to-lead and ensuring every qualified prospect gets a great first experience
• Following up on high-value marketing leads (events, content downloads, demo requests, etc.)
• Partnering closely with marketing to improve lead quality, messaging, and conversion rates
• Identifying which leads should be worked manually vs. automated and helping trigger the right workflows
• Managing lead flow across territories and ensuring proper assignment and handoff
• Accurately tracking all activity and lead progression in Salesforce
• Representing the Rasa brand with clarity, professionalism, and strong communication

Inbound Business Development Representative, USA

Account Executive

• Build and execute a territory plan to target high-value enterprise accounts. Like our top reps, you are expected to be a "full-cycle" hunter, generating your own pipeline while collaborating with SDRs and Marketing.
• Navigate multi-stakeholder sales cycles (6-12 months) involving technical champions (Developers, Architects) and economic buyers (C-Suite, LOB Heads)
• Bridge the gap between technical value and business outcomes. You must be comfortable discussing APIs, open-source models, or infrastructure integration with engineering teams.
• Lead a virtual account team (Solutions Engineers, Customer Success, Product) to win the technical win and the commercial win
• Drive and prove technical capabilities and business value of Rasa’s platform
• Forecast and manage your sales activity and pipeline to consistently hit revenue targets
• Work closely with our customer success team and develop new opportunities for our existing customers
• Collect and deliver customer feedback to the product team