Customer Success Manager

Rasa

Customer Success Manager responsible for enterprise client relationships at Rasa. Focusing on adoption, retention, and revenue growth through strong customer engagement.

Posted 7/8/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $128,000 per yearWebsite

About the role

Key responsibilities & impact

Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions).
Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
Identify expansion opportunities within your accounts, contributing to overall revenue growth.
Proactively address challenges, manage escalations, and maintain strong communications with customers.
Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.
Maintain accurate account health and renewal forecasting to support broader retention planning.

Requirements

What you’ll need

You’ve managed a book of business and know how to run QBRs, onboardings, and renewals.
You have experience driving upsells and cross-sells, contributing to revenue growth.
You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
You’ve worked with large customers in a SaaS/technology context.
Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders

Benefits

Comp & perks

Flexible hours and a dedicated remote budget
A stipend for professional development & 6 paid education days to help you grow within your role
Unlimited PTO + paid sick leave + paid public holidays
A MacBook, and other tech to help you do your job
We have regular remote team events, as well as an annual company-wide offsite
Health benefits
401(k) contribution with up to 4% match
Equity options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QBR ManagementRenewal ManagementUpsellingCross-SellingAccount Health Monitoring

Soft Skills

Interpersonal CommunicationStructured OperationRelationship Building