ArmorCode Inc.

Technical Customer Success

• Drive Customer Outcomes: Understand and drive the end-to-end value realization journey (including onboarding as needed, adoption and usage) —ensuring each customer achieves their defined business objectives and time-to-value goals.
• Technical Ownership: Configure platform and integrations, automate workflows, and optimize the setup for performance, scalability, and security.
• Accelerate Adoption & ROI: Own technical part of success plans and measurable adoption milestones for your assigned customers. Track product utilization, health scores, and usage telemetry to proactively identify expansion opportunities.
• Data Accuracy & Insight: Maintain high-quality customer data across systems. Use dashboards and telemetry to derive insights, identify friction points, and present actionable recommendations.
• Customer Advocacy & Enablement: Partner with Customer Success Managers to deliver technical enablement sessions, share best practices, and empower customer admins and end users to self-serve effectively.
• Cross-Functional Collaboration: Act as the voice of the customer within Product, Engineering, and Support. Translate customer feedback into well-documented requirements, user stories, and enhancement requests that drive roadmap alignment.
• Issue Resolution & Continuous Improvement: Own escalations end-to-end, ensuring timely triage and root cause resolution. Build runbooks and automations to reduce repeat issues and improve scale.

Senior Customer Success Engineer